# "Email to User" Not Working in 2.15.3 Hosted at Amazon EC2 **URL:** \ **Category:** Product Support\ **Created:** [December 18, 2019, 9:23am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064 "2019-12-18T09:23:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Sudheer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sudheer/32/1370_2.png) [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Post date:** [December 18, 2019, 9:23am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/1 "2019-12-18T09:23:41Z")
**Your software** My Mautic version is: 2.15.3 My PHP version is: 7.1.32 **Your problem** My problem is: All the campaign emails are working Fine except the “Email to User” Which we use to notify internal users. Server is Amazon EC2 Installed Mautic Using Bitnami Stack This feature is working very well in other instances where i used Godaddy Hosting - CentOS These errors are showing in the log: No Error Logs Steps I have tried to fix the problem: Tried to Add Notify user at From Submission Level - Didn’t Work Tried to Add in Campaign Level - Didn’t Work Tried to give Points & Based on Point Trigger the Mail - Didn’t Work ---
**Author:** ![virgilwashere](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/virgilwashere/32/554_2.png) [@virgilwashere](https://forum.mautic.org/u/virgilwashere)\ **Post date:** [December 19, 2019, 4:40am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/2 "2019-12-19T04:40:03Z")
Can you send a Test Email in the System Configuration? If you open the email in the dashboard can you send a preview? (`/s/email/123` page) Virgil ---
**Author:** ![Sudheer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sudheer/32/1370_2.png) [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Post date:** [December 19, 2019, 6:11am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/3 "2019-12-19T06:11:00Z")
Yes am able to send Test Email from configuration. Also preview am able to view. And actually all other emails are going out except the internal user email ---
**Author:** ![virgilwashere](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/virgilwashere/32/554_2.png) [@virgilwashere](https://forum.mautic.org/u/virgilwashere)\ **Post date:** [December 19, 2019, 8:58am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/4 "2019-12-19T08:58:46Z")
Just checking the basics, but the internal users have valid email addresses defined for the user? And the Mautic server would resolve the correct MX record for the internal user email domain? Sometimes it’s the little things. ---
**Author:** ![Sudheer](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sudheer/32/1370_2.png) [@Sudheer](https://forum.mautic.org/u/Sudheer)\ **Post date:** [December 19, 2019, 9:44am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/5 "2019-12-19T09:44:20Z")
Yes Virgil They are fine. internal users emails are gmails ---
**Author:** ![virgilwashere](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/virgilwashere/32/554_2.png) [@virgilwashere](https://forum.mautic.org/u/virgilwashere)\ **Post date:** [December 19, 2019, 10:01am UTC](https://forum.mautic.org/t/email-to-user-not-working-in-2-15-3-hosted-at-amazon-ec2/12064/6 "2019-12-19T10:01:42Z")
If you install the Logicify Advanced Template plugin and set `debug = true` in `local.php` you should get a useful log file.