# Email Weirdness **URL:** \ **Category:** Product Support\ **Created:** [September 21, 2015, 7:56pm UTC](https://forum.mautic.org/t/email-weirdness/2379 "2015-09-21T19:56:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Post date:** [September 21, 2015, 7:56pm UTC](https://forum.mautic.org/t/email-weirdness/2379/1 "2015-09-21T19:56:42Z")
I am using Mautic on a LAMP stack with a separate SMTP email server. I can go into configuration, set everything up, and receive the test message. Next I go and create an email, click for the system to send me an example. No email. I have another domain that I am using Mautic with, that was sending emails, now it appears after upgrade to 1.2, it appears that it is not. I tested this from both the live site form (email sent upon form completion) and from the admin screen, send an example. ---
**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Post date:** [September 21, 2015, 7:56pm UTC](https://forum.mautic.org/t/email-weirdness/2379/2 "2015-09-21T19:56:42Z")
I am using Mautic on a LAMP stack with a separate SMTP email server. I can go into configuration, set everything up, and receive the test message. Next I go and create an email, click for the system to send me an example. No email. I have another domain that I am using Mautic with, that was sending emails, now it appears after upgrade to 1.2, it appears that it is not. I tested this from both the live site form (email sent upon form completion) and from the admin screen, send an example. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [September 23, 2015, 3:53pm UTC](https://forum.mautic.org/t/email-weirdness/2379/3 "2015-09-23T15:53:19Z")
Can you look at the Mautic log (app/logs folder) and to the Apache log if there are any error messages? Also, please, check that the emails are set to be send immediately (not in a queue) unless you trigger the email send in the cron job. If you use queue, check that the cron is working properly. ---
**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Post date:** [September 24, 2015, 12:17pm UTC](https://forum.mautic.org/t/email-weirdness/2379/4 "2015-09-24T12:17:00Z")
Failed to authenticate on SMTP server with username “[**redacted**]” using 1 possible authenticators But SMTP authentication mode is set to “None” Email is set to “Send Immediately” In the logs I also found a number of occurrences of this message: ERROR: Fatal: session\_start(): ps\_files\_cleanup\_dir: opendir(/var/lib/php5) failed: Permission denied (13) - in file /[**path\_to\_mautic**]/app/cache/prod/classes.php - at line 120 [] [] what do I need to do to clean that message up as well? ---
**Author:** ![healthstatus](https://avatars.discourse-cdn.com/v4/letter/h/9f8e36/32.png) [@healthstatus](https://forum.mautic.org/u/healthstatus)\ **Post date:** [September 24, 2015, 12:39pm UTC](https://forum.mautic.org/t/email-weirdness/2379/5 "2015-09-24T12:39:00Z")
Update: browsing through other posts I saw a suggestion to delete the app/cache, I did that and test emails are now coming through. Still would like a suggestion on clearing the Permission denied errors in the log. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/email-weirdness/2379/6 "2020-02-02T22:58:09Z")