# Emails/Campaigns disappeared

**URL:** <https://forum.mautic.org/t/emails-campaigns-disappeared/9495>\
**Category:** Product Support\
**Created:** [September 17, 2017, 6:20pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495 "2017-09-17T18:20:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LilyAF](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@LilyAF](https://forum.mautic.org/u/LilyAF)\
**Post date:** [September 17, 2017, 6:20pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495/1 "2017-09-17T18:20:23Z")

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I had several campaigns set up to drip emails to subscribers of various lists. Now I cannot access my emails or open my campaigns.  
  
  
  
Attempts to open my emails page or view the campaigns yield this error:  
  
 ![](https://d1ax1i5f2y3x71.cloudfront.net/items/2e1Q3V43010b1M3T2O0e/Image%202017-09-17%20at%202.11.18%20PM.png?X-CloudApp-Visitor-Id=2835419&v=e26ba3f1)  
  
  
  
Additionally, it appears that my optins are not working either. I have not gotten any new subscribers in at least a month.  
  
  
  
Any idea what might be happening?  
  
  
  
I would appreciate a reply in plain English; I am not a developer.  
  
  
  
Thanks!

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<div class="post-metadata">

**Author:** ![LilyAF](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@LilyAF](https://forum.mautic.org/u/LilyAF)\
**Post date:** [September 17, 2017, 6:20pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495/2 "2017-09-17T18:20:23Z")

</div>

I had several campaigns set up to drip emails to subscribers of various lists. Now I cannot access my emails or open my campaigns.

Attempts to open my emails page or view the campaigns yield this error:  
 ![](https://d1ax1i5f2y3x71.cloudfront.net/items/2e1Q3V43010b1M3T2O0e/Image%202017-09-17%20at%202.11.18%20PM.png?X-CloudApp-Visitor-Id=2835419&v=e26ba3f1)

Additionally, it appears that my optins are not working either. I have not gotten any new subscribers in at least a month.

Any idea what might be happening?

I would appreciate a reply in plain English; I am not a developer.

Thanks!

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [September 18, 2017, 12:59pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495/3 "2017-09-18T12:59:57Z")

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Do you have access to the Mautic logs?

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<div class="post-metadata">

**Author:** ![LilyAF](https://avatars.discourse-cdn.com/v4/letter/l/e19adc/32.png) [@LilyAF](https://forum.mautic.org/u/LilyAF)\
**Post date:** [September 21, 2017, 6:23pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495/4 "2017-09-21T18:23:13Z")

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> [@25916:@PeterTL](#):
>
> Do you have access to the Mautic logs?

Would those be somewhere in Amazon Web Services (where Mautic is installed)? I probably can find them if someone can explain where to look.

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**Author:** ![sergio-bolinches](https://avatars.discourse-cdn.com/v4/letter/s/958977/32.png) [@sergio-bolinches](https://forum.mautic.org/u/sergio-bolinches)\
**Post date:** [September 21, 2017, 7:12pm UTC](https://forum.mautic.org/t/emails-campaigns-disappeared/9495/5 "2017-09-21T19:12:43Z")

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@LilyAF. - It’s in the folder where you’ve installed Mautic. Inside it’s usually found in …/app/log/