# Emails going to spam/junk with cloud-hosted Mautic **URL:** \ **Category:** Product Support\ **Created:** [September 7, 2016, 12:19pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247 "2016-09-07T12:19:43Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 7, 2016, 12:19pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/1 "2016-09-07T12:19:43Z")
I’ve just started testing Mautic to see if it’s something we’d like to switch to. However, all the emails sent from the system (whether it be campaign or not) go straight to the Junk folder… I’m guessing it’s because the emails are sent as [me@mail-9-atl.mautic.com](mailto:me@mail-9-atl.mautic.com) on behalf of… even test emails go to Junk. Is there a way around this. There’s no point in us switching to this system if the emails aren’t received. ---
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 7, 2016, 12:19pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/2 "2016-09-07T12:19:43Z")
I’ve just started testing Mautic to see if it’s something we’d like to switch to. However, all the emails sent from the system (whether it be campaign or not) go straight to the Junk folder… I’m guessing it’s because the emails are sent as [me@mail-9-atl.mautic.com](mailto:me@mail-9-atl.mautic.com) on behalf of… even test emails go to Junk. Is there a way around this. There’s no point in us switching to this system if the emails aren’t received. ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 7, 2016, 12:33pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/3 "2016-09-07T12:33:15Z")
Hi @anneline I’m more a Self Hosted user butI have one Mautic Cloud for test and the email is sent by [name@mydomain.com](mailto:name@mydomain.com) ---
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 7, 2016, 12:35pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/4 "2016-09-07T12:35:04Z")
Interesting, I guess mine is using that address because it’s the free test version. Once we upgrade I believe we’ll be able to use our own domain. Do your cloud emails bypass Junk? ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 7, 2016, 12:36pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/5 "2016-09-07T12:36:44Z")
I use the free version 🙂 ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 7, 2016, 12:46pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/6 "2016-09-07T12:46:22Z")
email me maybe you miss something in the settings `jninhilario@gmail.com` ---
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 7, 2016, 12:48pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/7 "2016-09-07T12:48:10Z")
Thanks ninjoan. I’ll do that. ---
**Author:** ![profitness777](https://avatars.discourse-cdn.com/v4/letter/p/5fc32e/32.png) [@profitness777](https://forum.mautic.org/u/profitness777)\ **Post date:** [September 15, 2016, 5:25pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/8 "2016-09-15T17:25:25Z")
Mines doing the same thing… Any suggestions will be AWESOME 🙂 ---
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 28, 2016, 11:16am UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/9 "2016-09-28T11:16:36Z")
Hi @profitness777 - I fixed it by: 1. Upgrading to the paid mautic-net version 2. Getting a free Sendgrid subscription and using that to send with (change it in the email settings) ---
**Author:** ![ninjoan](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ninjoan/32/1005_2.png) [@ninjoan](https://forum.mautic.org/u/ninjoan)\ **Post date:** [September 28, 2016, 12:53pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/10 "2016-09-28T12:53:11Z")
Do you fix the other problem with your domain? @anneline ---
**Author:** ![anneline](https://avatars.discourse-cdn.com/v4/letter/a/b4bc9f/32.png) [@anneline](https://forum.mautic.org/u/anneline)\ **Post date:** [September 28, 2016, 1:01pm UTC](https://forum.mautic.org/t/emails-going-to-spam-junk-with-cloud-hosted-mautic/5247/11 "2016-09-28T13:01:40Z")
@ninjoan - not yet.