# Emails in campaign don´t send **URL:** \ **Category:** Product Support\ **Created:** [December 4, 2017, 10:10pm UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045 "2017-12-04T22:10:22Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![dhorava](https://avatars.discourse-cdn.com/v4/letter/d/4491bb/32.png) [@dhorava](https://forum.mautic.org/u/dhorava)\ **Post date:** [December 4, 2017, 10:10pm UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/1 "2017-12-04T22:10:22Z")
Hello, I have created simple campaign, where I want to send an email to new contact in specific Mautic segment. I want to send an email immediately after adding contact to Mautic. Contacts are added from a website form, which is not created by Mautic, but after filling the form the contact with an email and mobile number is created in Mautic. I really don´t know how to specify conditions - I have right Contact source, new contacts from this form are added to the campaign. But then i have action Send an email immediately and no email send after the contact is added. I tried to add condition - email is not blank, but nothing works ![:(]( ":(") Please can you help me how to specify the decision tree? I have only Contact Source and the Send an email immediately, but it doesn´t work. Thanks a lot! David ---
**Author:** ![dhorava](https://avatars.discourse-cdn.com/v4/letter/d/4491bb/32.png) [@dhorava](https://forum.mautic.org/u/dhorava)\ **Post date:** [December 4, 2017, 10:10pm UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/2 "2017-12-04T22:10:22Z")
Hello, I have created simple campaign, where I want to send an email to new contact in specific Mautic segment. I want to send an email immediately after adding contact to Mautic. Contacts are added from a website form, which is not created by Mautic, but after filling the form the contact with an email and mobile number is created in Mautic. I really don´t know how to specify conditions - I have right Contact source, new contacts from this form are added to the campaign. But then i have action Send an email immediately and no email send after the contact is added. I tried to add condition - email is not blank, but nothing works ☹ Please can you help me how to specify the decision tree? I have only Contact Source and the Send an email immediately, but it doesn´t work. Thanks a lot! David ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [December 5, 2017, 6:54am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/3 "2017-12-05T06:54:20Z")
Have you created the necessary cron jobs? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 5, 2017, 8:29am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/4 "2017-12-05T08:29:05Z")
@dhorava , Man you need to create Cron JObs and trigger the emails and campaign lets discuss in details. ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [December 5, 2017, 8:32am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/5 "2017-12-05T08:32:59Z")
@bizcrony, what is your intention behind mentioning the same thing another time? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 5, 2017, 8:56am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/6 "2017-12-05T08:56:32Z")
@PeterTL cron jobs are must to set up ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [December 5, 2017, 10:22am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/7 "2017-12-05T10:22:29Z")
Yes. That’s why I wrote it 3 hours ago und you repeated it 1 hour ago. No offence, but let’s try to keep the forum quality on a high level. For this, the supporter should read all messages up to the point in time he answers. ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 5, 2017, 10:23am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/8 "2017-12-05T10:23:43Z")
@PeterTL true ---
**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\ **Post date:** [December 5, 2017, 10:24am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/9 "2017-12-05T10:24:46Z")
Thanks! 😃 ---
**Author:** ![dhorava](https://avatars.discourse-cdn.com/v4/letter/d/4491bb/32.png) [@dhorava](https://forum.mautic.org/u/dhorava)\ **Post date:** [December 6, 2017, 9:52am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/10 "2017-12-06T09:52:17Z")
Thanks to all! We didn´t have running campaign cron jobs on our server, now it´s ok 🙂 ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 6, 2017, 9:53am UTC](https://forum.mautic.org/t/emails-in-campaign-don-t-send/10045/11 "2017-12-06T09:53:56Z")
@dhorava GOOD TO KNOW , YOU GET RESOLVED.