# Emails in campaign not sending **URL:** \ **Category:** General Discussion\ **Created:** [November 11, 2020, 4:19pm UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982 "2020-11-11T16:19:03Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![lica195](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lica195/32/931_2.png) [@lica195](https://forum.mautic.org/u/lica195)\ **Post date:** [November 11, 2020, 4:19pm UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/1 "2020-11-11T16:19:03Z")
Hi, I have created a campaign with five emails in Mautic and tried sending it to my own email address yesterday. I added it manually to the segment specified in the campaign to trigger the first email immediately. After a couple of hours I got the email that was supposed to be in fourth place, none of the others actually came in even though it says in in the contact history that they were all send correctly. Did anyone else have the same struggle? I would appreciate any help. ---
**Author:** ![codes9](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/codes9/32/682_2.png) [@codes9](https://forum.mautic.org/u/codes9)\ **Post date:** [November 11, 2020, 9:55pm UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/2 "2020-11-11T21:55:51Z")
What shows in your log files? > **[Troubleshooting](https://docs.mautic.org/en/troubleshooting)** > > . Follow these steps to solve your issue as fast as possible.My Mautic is acting weird. Even through the effort of the dev and test teams, it might happen. At first, let's try a few tricks which might fix it fast.1. Clear the cache. There are several... ---
**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\ **Post date:** [November 12, 2020, 12:17am UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/3 "2020-11-12T00:17:43Z")
Post a screenshot of campaign. ---
**Author:** ![lica195](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lica195/32/931_2.png) [@lica195](https://forum.mautic.org/u/lica195)\ **Post date:** [November 12, 2020, 8:25am UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/4 "2020-11-12T08:25:22Z")
The error log is empty, it says: “Today’s Mautic error log is empty. Check server error log for error messages Mautic didn’t have a chance to catch.” ---
**Author:** ![lica195](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lica195/32/931_2.png) [@lica195](https://forum.mautic.org/u/lica195)\ **Post date:** [November 12, 2020, 8:26am UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/5 "2020-11-12T08:26:33Z")
![Screenshot 2020-11-12 at 9.22.30 AM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/1829ee4f745b22d158f5cf7483cc5ad53613fb52.png) ![Screenshot 2020-11-12 at 9.23.23 AM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/ffe686c969aa6ac84e9ddef8d9105753cf933952.png) Here’s the screenshot of the campaign and what it shows for the contact ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 12, 2020, 9:14am UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/6 "2020-11-12T09:14:25Z")
Hi, couple of questions: Are you sure you don’t have the messaging frequency set for contacts? (In the email settings) When you are in the From and To field, Gmail sometimes marks it as dangerous. Could you plz check if they didn’t land in spam or got holden up sometow? Also: when you click on the email icon itself, it should toggle more info. Maybe you can see something there, what happened. Good luck, J ---
**Author:** ![lica195](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lica195/32/931_2.png) [@lica195](https://forum.mautic.org/u/lica195)\ **Post date:** [November 12, 2020, 2:29pm UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/7 "2020-11-12T14:29:52Z")
So, I checked the messaging frequency. It was set on 0/day, I deleted it and tried to send out the campaign again. This time I immediately received the first email, so that worked. Now, the second email is supposed to be sent already but did not get triggered. The error log shows this now: [2020-11-12 08:26:11] mautic.NOTICE: PHP Notice - Undefined index: path - in file /opt/bitnami/apps/mautic/htdocs/app/bundles/CoreBundle/Controller/ExceptionController.php - at line 120 {“request”:"[object] (Symfony\Component\HttpFoundation\Request: GET //console HTTP/1.1\r\nAccept-Encoding: gzip\r\nConnection: close\r\nHost: [mautic.marblear.com](http://mautic.marblear.com)\r\nReferer: [https://52.207.144.195/console/\r\nUser-Agent:](https://52.207.144.195/console/%5Cr%5CnUser-Agent:) Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36\r\nX-Php-Ob-Level: 1\r\n\r\n)",“exception”:"[object] (Symfony\Component\Debug\Exception\FlattenException: {})",“logger”:null,“class”:“Symfony\Component\HttpKernel\Exception\NotFoundHttpException”,“currentContent”:"",“layout”:“Error”,“code”:404,“anonymous”:true,“baseTemplate”:“MauticCoreBundle:Default:slim.html.php”,“templatePage”:false,“template”:“MauticCoreBundle:Error:404.html.php”,“templating”:"[object] (Symfony\Bundle\FrameworkBundle\Templating\DelegatingEngine: {})",“statusText”:“Not Found”,“url”:"//console",“urlParts”:{“host”:“console”}} [2020-11-12 14:01:05] mautic.WARNING: Received SES webhook of type ‘Notification’ but couldn’t understand payload Does anyone have an idea what that means? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [November 13, 2020, 5:08am UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/8 "2020-11-13T05:08:14Z")
Hi, What SMTP are you using? Own or third party? This error seems like a SES webhook error to me? Also: all cronjobs properly set? Do you have console:campaigns:rebuild (or update) console:campaigns:trigger Also: are you using email queue? Thx ---
**Author:** ![lica195](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/lica195/32/931_2.png) [@lica195](https://forum.mautic.org/u/lica195)\ **Post date:** [November 13, 2020, 2:01pm UTC](https://forum.mautic.org/t/emails-in-campaign-not-sending/16982/9 "2020-11-13T14:01:19Z")
Hi, I’m pretty new to all this and didn’t set the account up myself so I don’t know about the SMTP. The cronjobs seem to be all set up properly. In the end I received all emails, so that problem should be solved. The only problem left there was the timing. Indeed I queued the emails in different intervals but instead of sending them out in that way, mautic triggered the mails hourly for some reason… Thank you already for your help!