# Emails in Channels not active, not selectable. Mautic 4.4.4 new install

**URL:** <https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 5, 2022, 11:51am UTC](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959 "2022-11-05T11:51:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vincent.fr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/vincent.fr/32/6600_2.png) [@vincent.fr](https://forum.mautic.org/u/vincent.fr)\
**Post date:** [November 5, 2022, 11:51am UTC](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959/1 "2022-11-05T11:51:50Z")

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**Your software**  
My Mautic version is: 4.4.4  
My PHP version is: 7.4.30  
My Database type and version is: mysql Ver 15.1 Distrib 10.5.15-MariaDB, for debian-linux-gnu (x86\_64)  
Web sever: nginx 1.18.0 .

**Your problem**  
My problem is: Emails section in Channels is not active. When clicking on that section, nothing happens I see no button at all. the interface stays the same as in the last selected section. In other words, I cannot select this section Emails. No yellow spot to its left appears like when clicking on Marketing messages, Focus or Social monitoring.

Mautic 4.4.4 installed from .zip file. There was a problem where themes do not show up which was [solved here](https://forum.mautic.org/t/mautic-4-4-4-mjml-themes-are-not-available-after-being-installed/25958). I’m not sure it’s related. Please excuse me the beginner if my question is too trivial.

![emails](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a68a76a42e9fe01ee3a57a2d56d1dc7733bde3bf.png)

These errors are showing in the log: No error message

Steps I have tried to fix the problem: 1. clear caches 2. use a different web browser. 3. uploaded a theme which has the feature Email (together with Page and Form. it’s the Neopolitain)

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**Author:** ![vincent.fr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/vincent.fr/32/6600_2.png) [@vincent.fr](https://forum.mautic.org/u/vincent.fr)\
**Post date:** [November 5, 2022, 5:30pm UTC](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959/2 "2022-11-05T17:30:47Z")

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Clear the cache in the RAM. That is the solution, as @joeyk suggested in another post. I misunderstood that, and cleared the browser cache instead. By restarting the server, thus all caches are gone, the problem disappeared.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [November 7, 2022, 5:31am UTC](https://forum.mautic.org/t/emails-in-channels-not-active-not-selectable-mautic-4-4-4-new-install/25959/3 "2022-11-07T05:31:03Z")

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