# Emails marked "Email sent" but don't arrive
**URL:** https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126
**Category:** Product Support
**Created:** [November 15, 2024, 1:45am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126 "2024-11-15T01:45:13Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@arjenbokhoven](https://forum.mautic.org/u/arjenbokhoven)
#### Post date: [November 15, 2024, 1:45am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/1 "2024-11-15T01:45:13Z")
**Your software**
My Mautic version is: v5.1.1
My PHP version is: 8.2.25
My Database type and version is: MySQL 8.0.36-28
My host is: Siteground
**Your problem**
My problem is: Mautic reports email as sent after successful Campaign trigger, but the contact never receives the email.
These errors are showing in the log:
No errors are reported.
Steps I have tried to fix the problem:
I tested the sign up form (on my Elementor-built website) in an incognito window with a throw-away email address. The campaign triggers and the contact is added & properly segmented. My cronjobs function correctly and emails get consumed successfully.
0 \*/12 \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console mautic:maintenance:cleanup
3-59/15 \* \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console messenger:consume email --limit=20 --time-limit=870
8-59/15 \* \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console mautic:broadcasts:send --batch=30 --limit=2000
10,25,40,55 \* \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console mautic:campaigns:trigger --campaign-limit=50
5,20,35,50 \* \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console mautic:campaigns:rebuild --batch-limit=300
\*/15 \* \* \* \* php /home/customer/www/m.mydomain.com/public\_html/bin/console mautic:segments:update --batch-limit=900
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### Author:  [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [November 15, 2024, 5:45pm UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/2 "2024-11-15T17:45:15Z")
Most likely emails are stuck in a queue because the host is not able to process that well enough.
Also its not ideal i think to run consumers as cronjobs, running consumers is more in a domain of systemd services or something similar.
It happened to me once before. If you are using shared hosting use sync. mode for sending. Its not ideal to have a production instance sending out like that, but if consumers do not work you do not really have much choice.
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### Author:  [@arjenbokhoven](https://forum.mautic.org/u/arjenbokhoven)
#### Post date: [November 16, 2024, 12:26am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/3 "2024-11-16T00:26:19Z")
Thanks for your reply. I just checked my test mail again and the email was sent, but with quite a delay. I followed the general concensus that if you have more than 1000 subscribers you should send using doctrine. I have 2000 subscribers at the moment. Should I go back to sync?
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### Author:  [@mzagmajster](https://forum.mautic.org/u/mzagmajster)
#### Post date: [November 16, 2024, 9:16am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/4 "2024-11-16T09:16:26Z")
Using queue should generally be faster. However that was not the case on shared hosting for me, so if I would be in your position I would try out sync.
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### Author:  [@arjenbokhoven](https://forum.mautic.org/u/arjenbokhoven)
#### Post date: [November 17, 2024, 12:15am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/5 "2024-11-17T00:15:45Z")
Thanks again. Sync seems to be working just fine at the moment.
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### Author:  [@diasse](https://forum.mautic.org/u/diasse)
#### Post date: [November 23, 2024, 10:48pm UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/6 "2024-11-23T22:48:15Z")
Hi @arjenbokhoven
A newbie here and have the same issue as you.
Sent a broadcast, it’s market as sent but no one received it.
Do you mind explaining or providing a link to configure the Sync you guys are talking about?
Really want to make this thing work
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### Author:  [@arjenbokhoven](https://forum.mautic.org/u/arjenbokhoven)
#### Post date: [November 24, 2024, 1:31am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/7 "2024-11-24T01:31:14Z")
Sync is used as the default for queueing. So what I did was got into Settings/Configuration/Queue settings and under Queue for email (SMS and push messages) and Queue for hits (page and email) set the “Scheme” fields back to “sync”. This should do it.
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### Author:  [@diasse](https://forum.mautic.org/u/diasse)
#### Post date: [November 24, 2024, 1:49am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/8 "2024-11-24T01:49:50Z")
Thanks for the reply.
Will test that and let you know.
What’s configuration for the sync? Like what should I put in the different fields?
If it can help, I’m on the 5.1.1 version
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### Author:  [@arjenbokhoven](https://forum.mautic.org/u/arjenbokhoven)
#### Post date: [November 24, 2024, 2:04am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/9 "2024-11-24T02:04:57Z")
Simply, I have it set like this:
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### Author:  [@diasse](https://forum.mautic.org/u/diasse)
#### Post date: [November 24, 2024, 10:06am UTC](https://forum.mautic.org/t/emails-marked-email-sent-but-dont-arrive/34126/10 "2024-11-24T10:06:43Z")
Thanks gonna switch to that to see if it works