# Emails not going through
**URL:** https://forum.mautic.org/t/emails-not-going-through/4267
**Category:** Product Support
**Created:** [June 22, 2016, 10:52am UTC](https://forum.mautic.org/t/emails-not-going-through/4267 "2016-06-22T10:52:07Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 10:52am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/1 "2016-06-22T10:52:07Z")
Hi guys,
I’ve installed Mautic 1.4.1 onto a VPS - Beyond Hosting, using Amazon SES (successfully tested email) & have a website on iPage and am using wordpress Divi theme. Did most of the above via you tube and this site. Now the issue i have is that emails are not going through. I’ve looked through this website but can’t seem to nail it & i’m pretty sure someone has answered this already.
All i want is when a user goes to a certain page they have to enter their name and email address to view the rest of the content. Hence in the email they will get a link to the web page to go to and a password. The website is still not ready but the webpage is [http://www.understandinghinduism.info/almost-done/](http://www.understandinghinduism.info/almost-done/) - scroll down and you will see the locked content form.
So in Mautic i created an email (campaign email), a form and campaign. I copied the code manually from “Form HTML” and pasted it into the bloom plugin. So far so good. Upload the code into the page and fine. Then when i test it i get nothing. But when i look at reports and contact on Mautic i can see it there.
So obviously i’m missing something here.
Any ideas, advice, help etc… will be greatly appreciated.
Thanks in advance…
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 11, 2016, 4:12pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/2 "2016-07-11T16:12:14Z")
Hey @pietromantovani i also tried sending a email to a segment which included one of my email addresses to for testing. On the dashboard i see 4 emails sent and yet i have not received any email.
Could you please tell me what is wrong here
---
### Author:  [@pietromantovani](https://forum.mautic.org/u/pietromantovani)
#### Post date: [July 4, 2016, 8:08am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/3 "2016-07-04T08:08:40Z")
Your welcome 😉
---
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 10:30pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/4 "2016-06-22T22:30:47Z")
Thanks Pietromantovani…
Put it in specific order and also had mautic installed on a subdomain which was not displayed on cron job. All working now…
Thanks once again…
---
### Author:  [@pietromantovani](https://forum.mautic.org/u/pietromantovani)
#### Post date: [June 22, 2016, 2:08pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/5 "2016-06-22T14:08:21Z")
You’ve said “every minute”, it’s not correct. The crons must be executed in order.
---
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 1:37pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/6 "2016-06-22T13:37:30Z")
From watching:
[https://www.mautic.org/resources/videos/understanding-cron-jobs/](https://www.mautic.org/resources/videos/understanding-cron-jobs/)
and entering the following:
/usr/local/bin/php /home/kailash1/email/app/console mautic:leadlists:update --env=prod
/usr/local/bin/php /home/kailash1/email/app/console mautic:campaigns:update --env=prod
/usr/local/bin/php /home/kailash1/email/app/console mautic:campaigns:trigger --env=prod
/usr/local/bin/php /home/kailash1/email/app/console mautic:email:process --env=prod
i still dont seem to receive the emails.
So are theses the correct corn jobs?
---
### Author:  [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [June 22, 2016, 11:44am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/7 "2016-06-22T11:44:14Z")
Do you setup the cron jobs?
---
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 12:34pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/8 "2016-06-22T12:34:27Z")
Yep… as per [https://www.youtube.com/watch?v=Eo2Zp-Lce1I](https://www.youtube.com/watch?v=Eo2Zp-Lce1I) - @ 28m:35sec
Unless there is another way of entering cron jobs…
---
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 1:02pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/9 "2016-06-22T13:02:10Z")
I’ve also set up the following to run every minute:
• /1 \* \* \* \* php /path/to/mautic/app/console mautic:leadlists:update --env=prod
• /1 \* \* \* \* php /path/to/mautic/app/console mautic:campaigns:update --env=prod
• /1 \* \* \* \* php /path/to/mautic/app/console mautic:campaigns:trigger --env=prod
• /1 \* \* \* \* php /path/to/mautic/app/console mautic:email:process --env=prod
& then changed it to /1 \* \* \* \* php /home/my\_directory/mautic\_folder\_name/app/console mautic:leadlists:update --env=prod
Hope this works…
---
### Author:  [@kreemz](https://forum.mautic.org/u/kreemz)
#### Post date: [June 22, 2016, 10:52am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/10 "2016-06-22T10:52:07Z")
Hi guys,
I’ve installed Mautic 1.4.1 onto a VPS - Beyond Hosting, using Amazon SES (successfully tested email) & have a website on iPage and am using wordpress Divi theme. Did most of the above via you tube and this site. Now the issue i have is that emails are not going through. I’ve looked through this website but can’t seem to nail it & i’m pretty sure someone has answered this already.
All i want is when a user goes to a certain page they have to enter their name and email address to view the rest of the content. Hence in the email they will get a link to the web page to go to and a password. The website is still not ready but the webpage is [http://www.understandinghinduism.info/almost-done/](http://www.understandinghinduism.info/almost-done/) - scroll down and you will see the locked content form.
So in Mautic i created an email (campaign email), a form and campaign. I copied the code manually from “Form HTML” and pasted it into the bloom plugin. So far so good. Upload the code into the page and fine. Then when i test it i get nothing. But when i look at reports and contact on Mautic i can see it there.
So obviously i’m missing something here.
Any ideas, advice, help etc… will be greatly appreciated.
Thanks in advance…
---
### Author:  [@pietromantovani](https://forum.mautic.org/u/pietromantovani)
#### Post date: [July 12, 2016, 6:02am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/11 "2016-07-12T06:02:56Z")
@harukim and what if you try to send a test email? (Not from a campaign)
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 12, 2016, 11:12am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/12 "2016-07-12T11:12:41Z")
Hey @pietromantovani when i send a test email (send example email) i actually receive the email though after 1 hour
---
### Author:  [@pietromantovani](https://forum.mautic.org/u/pietromantovani)
#### Post date: [July 12, 2016, 11:41am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/13 "2016-07-12T11:41:15Z")
Maybe there’s something with smtp you’re using… there are many good ones.
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 12, 2016, 1:21pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/14 "2016-07-12T13:21:39Z")
I am using phpmail
---
### Author:  [@ninjoan](https://forum.mautic.org/u/ninjoan)
#### Post date: [July 12, 2016, 6:36pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/15 "2016-07-12T18:36:32Z")
Do you solve the problem? @harukim ?
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 13, 2016, 3:29am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/16 "2016-07-13T03:29:26Z")
@ninjoan the problem is still there
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 16, 2016, 7:17am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/17 "2016-07-16T07:17:51Z")
@ninjoan and @pietromantovani the problem still exists
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 16, 2016, 7:23am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/18 "2016-07-16T07:23:50Z")
@escopecz could you please help me out. am stack
---
### Author:  [@pietromantovani](https://forum.mautic.org/u/pietromantovani)
#### Post date: [July 18, 2016, 6:29am UTC](https://forum.mautic.org/t/emails-not-going-through/4267/19 "2016-07-18T06:29:31Z")
@harukim it’s not easy to help, there are so many things that could have been setup in the wrong way. What Mautic version are you running? What about cron setting? And what do you see in error log?
---
### Author:  [@harukim](https://forum.mautic.org/u/harukim)
#### Post date: [July 19, 2016, 6:57pm UTC](https://forum.mautic.org/t/emails-not-going-through/4267/20 "2016-07-19T18:57:12Z")
@pietromantovani I am running 1.4.1 and used are;
0,30 \* \* \* \* php /home/websitem/public\_html/prittworld/app/console mautic:leadlists:update --env=prod
0,30 \* \* \* \* php /home/websitem/public\_html/prittworld/app/console mautic:campaigns:trigger --env=prod
0,30 \* \* \* \* php /home/websitem/public\_html/prittworld/app/console mautic:segments:update --env=prod
0,30 \* \* \* \* php /home/websitem/public\_html/prittworld/app/console mautic:campaigns:rebuild --env=prod
On the error log i can only see this error
[11-Jul-2016 16:03:26 UTC] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /home/websitem/public\_html/prittworld/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php on line 243
[Next page](https://forum.mautic.org/t/emails-not-going-through/4267.md?page=2)