# EMails not sending

**URL:** <https://forum.mautic.org/t/emails-not-sending/10705>\
**Category:** Product Support\
**Created:** [August 17, 2018, 8:00am UTC](https://forum.mautic.org/t/emails-not-sending/10705 "2018-08-17T08:00:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dialcare](https://avatars.discourse-cdn.com/v4/letter/d/a88e57/32.png) [@dialcare](https://forum.mautic.org/u/dialcare)\
**Post date:** [August 17, 2018, 8:00am UTC](https://forum.mautic.org/t/emails-not-sending/10705/1 "2018-08-17T08:00:10Z")

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I have done the entire installation properly along with cronjobs were properly configured as per the required settings, but yet my emails are not sending.

My email service provider is elastic email.

Can someone help ?

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**Author:** ![imankitshah](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imankitshah/32/691_2.png) [@imankitshah](https://forum.mautic.org/u/imankitshah)\
**Post date:** [August 20, 2018, 2:45am UTC](https://forum.mautic.org/t/emails-not-sending/10705/2 "2018-08-20T02:45:36Z")

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Hi Harsh,  
Are you facing issue with the Direct email or the Email campaigns?