# Error 404 via email online view **URL:** \ **Category:** Product Support\ **Created:** [September 28, 2020, 4:50pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321 "2020-09-28T16:50:29Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![emorineaux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/emorineaux/32/3327_2.png) [@emorineaux](https://forum.mautic.org/u/emorineaux)\ **Post date:** [September 28, 2020, 4:50pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/1 "2020-09-28T16:50:29Z")
**Your software** My Mautic version is: 2.16 My PHP version is: 7.3 **Your problem** My problem is: Hi. I need some help about preview of email. I sent a email test to see if the link to the web view is working and I’ve got an error 404. I don’t understand why ? These errors are showing in the log: nginx log =\> [28/Sep/2020:18:37:31 +0200] “GET /email/view/5f720f087c406 HTTP/1.1” 404 60997 “-” Steps I have tried to fix the problem: - check my nginx config - check permission on folder and file of mautic ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 28, 2020, 5:13pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/2 "2020-09-28T17:13:28Z")
If you send a test as ‘test’ tokens are not processed. Try to test by doing a real send to a test segment. (Your unsubscribe also won’t work by sending test as test.) Actually reading it the second time, you might have another issue. Let us know here how you tested. ---
**Author:** ![emorineaux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/emorineaux/32/3327_2.png) [@emorineaux](https://forum.mautic.org/u/emorineaux)\ **Post date:** [September 28, 2020, 5:16pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/3 "2020-09-28T17:16:47Z")
Thanks. I did’nt know that condition ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 28, 2020, 5:18pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/4 "2020-09-28T17:18:23Z")
Ok, still could tou check if it worked? ---
**Author:** ![emorineaux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/emorineaux/32/3327_2.png) [@emorineaux](https://forum.mautic.org/u/emorineaux)\ **Post date:** [September 28, 2020, 5:44pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/5 "2020-09-28T17:44:34Z")
I’ve tried and It’s worked fine 😉 ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 8, 2022, 7:01am UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/6 "2022-07-08T07:01:21Z")
I have the same issue here, the web view goes to 404, not sure how did you actually sort it out? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 8, 2022, 12:24pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/7 "2022-07-08T12:24:43Z")
Are you sending test or real send? ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 8, 2022, 12:37pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/8 "2022-07-08T12:37:52Z")
What do you mean by test or real send? I’m testing on a staging setup. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 8, 2022, 1:42pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/9 "2022-07-08T13:42:47Z")
When you send an email with “send test” button, then not webview nor unsubscribe link will be populated. Tokens like {contactfield=firstname} won’t be rendered either. When you send emails to a segment, then all of those should work. ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 8, 2022, 2:28pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/10 "2022-07-08T14:28:37Z")
Ok no, I’m not using the send test button. The email is triggered by a form submission. However, the web view of the email doesn’t work and I get this 404. \*Everything else works fine ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 9, 2022, 4:48am UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/11 "2022-07-09T04:48:58Z")
Okay. Is the email published? ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 9, 2022, 7:42am UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/12 "2022-07-09T07:42:42Z")
yes the email is published and sent. The web view link doesn’t work ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 9, 2022, 6:11pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/13 "2022-07-09T18:11:02Z")
Can u plz post the link here? ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 11, 2022, 7:40am UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/14 "2022-07-11T07:40:30Z")
Here it is: [email webview link](https://wave-staging.designdiverso.com/email/view/62c7dae720ffd) ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 11, 2022, 1:46pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/15 "2022-07-11T13:46:03Z")
Here it is: [email webview link](https://wave-staging.designdiverso.com/email/view/62c7dae720ffd) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [July 11, 2022, 3:47pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/16 "2022-07-11T15:47:04Z")
For me this link looks very short… Can plz someone else chime in? ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [July 11, 2022, 4:39pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/17 "2022-07-11T16:39:51Z")
Try setting “Preview URL” to public to see if it make any difference ---
**Author:** ![tancredi](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@tancredi](https://forum.mautic.org/u/tancredi)\ **Post date:** [July 11, 2022, 6:14pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321/18 "2022-07-11T18:14:02Z")
it is already set to public