# Error 500 in Contacts import

**URL:** <https://forum.mautic.org/t/error-500-in-contacts-import/6106>\
**Category:** Product Support\
**Created:** [October 6, 2016, 9:05am UTC](https://forum.mautic.org/t/error-500-in-contacts-import/6106 "2016-10-06T09:05:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![grunf](https://avatars.discourse-cdn.com/v4/letter/g/c2a13f/32.png) [@grunf](https://forum.mautic.org/u/grunf)\
**Post date:** [October 6, 2016, 9:05am UTC](https://forum.mautic.org/t/error-500-in-contacts-import/6106/1 "2016-10-06T09:05:24Z")

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Thank you for this great tool. I have following issues/questions:

- I have some problem with [https://xx.mautic.net/s/contacts/import](https://xx.mautic.net/s/contacts/import) funcionality - it returns me 500 error  
- I duplicated campaign an published it, haven’t received email.  
- How can I export contacts with all fields (stages, points, …)

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<div class="post-metadata">

**Author:** ![grunf](https://avatars.discourse-cdn.com/v4/letter/g/c2a13f/32.png) [@grunf](https://forum.mautic.org/u/grunf)\
**Post date:** [October 6, 2016, 9:05am UTC](https://forum.mautic.org/t/error-500-in-contacts-import/6106/2 "2016-10-06T09:05:24Z")

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Thank you for this great tool. I have following issues/questions:

- I have some problem with [https://xx.mautic.net/s/contacts/import](https://xx.mautic.net/s/contacts/import) funcionality - it returns me 500 error
- I duplicated campaign an published it, haven’t received email.
- How can I export contacts with all fields (stages, points, …)

---

<div class="post-metadata">

**Author:** ![grunf](https://avatars.discourse-cdn.com/v4/letter/g/c2a13f/32.png) [@grunf](https://forum.mautic.org/u/grunf)\
**Post date:** [October 6, 2016, 8:26pm UTC](https://forum.mautic.org/t/error-500-in-contacts-import/6106/3 "2016-10-06T20:26:11Z")

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error 500 issue in my free cloud hosted Mautic enviroment still exist.

import contacts - The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.

libraries.js?v39daeaaf:670 GET [https://beaikon.mautic.net/s/contacts/import?\_=1475788856325&mauticUserLastActive=1&mauticLastNotificationId=](https://beaikon.mautic.net/s/contacts/import?_=1475788856325&mauticUserLastActive=1&mauticLastNotificationId=) 500 (Internal Server Error)

Please help.