# Error 500 installing 1.2 Mautic **URL:** \ **Category:** Product Support\ **Created:** [October 1, 2015, 6:52am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441 "2015-10-01T06:52:27Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [October 1, 2015, 6:52am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/1 "2015-10-01T06:52:27Z")
Hello, I’m trying to install Mautic 1.2 in my own server, when I insert Db credential I get “500 error”. In the log file I see: [2015-10-01 07:30:12] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis server went away” at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php line 47 {“exception”:"[object] (RedisException(code: 0): Redis server went away at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php:47)"} [] Thank you very much for any suggestion, ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [October 1, 2015, 6:52am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/2 "2015-10-01T06:52:27Z")
Hello, I’m trying to install Mautic 1.2 in my own server, when I insert Db credential I get “500 error”. In the log file I see: [2015-10-01 07:30:12] mautic.CRITICAL: Uncaught PHP Exception RedisException: “Redis server went away” at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php line 47 {“exception”:"[object] (RedisException(code: 0): Redis server went away at /var/www/vhosts/mysite.it/httpdocs/vendor/doctrine/cache/lib/Doctrine/Common/Cache/RedisCache.php:47)"} [] Thank you very much for any suggestion, ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 1, 2015, 6:56am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/3 "2015-10-01T06:56:37Z")
From some reason Mautic wants to use Redis database for cache, but it doesn’t work correctly. I didn’t know it can use Redis. ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [October 1, 2015, 9:54am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/4 "2015-10-01T09:54:45Z")
Thank you very much for your time. I’ve contacted our server company and they confirm there no Redis in our machine. I’ll try to install it soon. ---
**Author:** ![pietromantovani](https://avatars.discourse-cdn.com/v4/letter/p/f07891/32.png) [@pietromantovani](https://forum.mautic.org/u/pietromantovani)\ **Post date:** [October 1, 2015, 8:49am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/5 "2015-10-01T08:49:56Z")
So maybe I have to install Redis in my server. Anybody got the same issue? ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 1, 2015, 9:09am UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/6 "2015-10-01T09:09:30Z")
In my opinion; your server is configured to use Redis for cache, so rather find that configuration and change it to file system for example. But if you have a chance to discuss this issue with some server admin, for example with the provider of your server solution, it could save you some time. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:58pm UTC](https://forum.mautic.org/t/error-500-installing-1-2-mautic/2441/7 "2020-02-02T22:58:12Z")