# Error 500 when creating new asset **URL:** \ **Category:** Product Support\ **Created:** [April 7, 2017, 4:20pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129 "2017-04-07T16:20:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![absint0o](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@absint0o](https://forum.mautic.org/u/absint0o)\ **Post date:** [April 7, 2017, 4:20pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129/1 "2017-04-07T16:20:50Z")
Hello, I’m trying to add a new asset to my mautic installation but i’m always getting a 500 Internal Server Error: “NetworkError: 500 Internal Server Error - [http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=](http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=)” Can anyone help me, by now i can only add remote assets and that sucks a little for what i want! Thanks! ---
**Author:** ![absint0o](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@absint0o](https://forum.mautic.org/u/absint0o)\ **Post date:** [April 7, 2017, 4:20pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129/2 "2017-04-07T16:20:50Z")
Hello, I’m trying to add a new asset to my mautic installation but i’m always getting a 500 Internal Server Error: “NetworkError: 500 Internal Server Error - [http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=](http://mydomain/mautic/s/assets/new?mauticUserLastActive=1&mauticLastNotificationId=)” Can anyone help me, by now i can only add remote assets and that sucks a little for what i want! Thanks! ---
**Author:** ![abb](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@abb](https://forum.mautic.org/u/abb)\ **Post date:** [April 10, 2017, 5:07am UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129/3 "2017-04-10T05:07:31Z")
@absint0o The help you’ll find by reading these threads: [https://www.mautic.org/community/index.php/7236-any-mautic-version-that-doesn-t-end-with-9-is-not-fit-for-use-i](https://www.mautic.org/community/index.php/7236-any-mautic-version-that-doesn-t-end-with-9-is-not-fit-for-use-i) [https://www.mautic.org/community/index.php/6869-goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tr](https://www.mautic.org/community/index.php/6869-goodbye-mautic-huge-discrepancy-terribly-inaccurate-page-hit-tr) probably isn’t what you originally expected but it sure can help you save a lot of time! Especially, if you keep in mind that some of the people who posted in the second thread used to be very enthusiastic contributors to the Mautic community. ---
**Author:** ![absint0o](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@absint0o](https://forum.mautic.org/u/absint0o)\ **Post date:** [April 10, 2017, 3:03pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129/4 "2017-04-10T15:03:30Z")
@MxyzptlkFishStix i’m using mautic version 2.7.1. I can’t access php.ini file because it’s a shared hosting, but i can see this in mautic’s system info (PHP info): post\_max\_size 128M upload\_max\_filesize 512M in the mautic’s system info (Folder & File Permissions): /home/mydomain/public\_html/mautic/mautic/app/config/local.php Writable /home/mydomain/public\_html/mautic/mautic/app/cache Writable /home/mydomain/public\_html/mautic/mautic/app/logs Writable /home/mydomain/public\_html/mautic/mautic/media/files Writable /home/mydomain/public\_html/mautic/mautic/media/images Writable /home/mydomain/public\_html/mautic/mautic/translations Writable the content of the log when i upload an asset is this: [2017-04-10 17:01:23] mautic.CRITICAL: Uncaught PHP Exception LogicException: “Unable to guess the mime type as no guessers are available (Did you enable the php\_fileinfo extension?)” at /home/mydomain/public\_html/mautic/mautic/vendor/symfony/http-foundation/File/MimeType/MimeTypeGuesser.php line 135 {“exception”:"[object] (LogicException(code: 0): Unable to guess the mime type as no guessers are available (Did you enable the php\_fileinfo extension?) at /home/mydomain/public\_html/mautic/mautic/vendor/symfony/http-foundation/File/MimeType/MimeTypeGuesser.php:135)"} [] Thanks for your help! ---
**Author:** ![absint0o](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@absint0o](https://forum.mautic.org/u/absint0o)\ **Post date:** [April 13, 2017, 4:56pm UTC](https://forum.mautic.org/t/error-500-when-creating-new-asset/8129/5 "2017-04-13T16:56:22Z")
It Worked!!! Thanks alot @MxyzptlkFishStix !!!