# Error 500 when post form

**URL:** <https://forum.mautic.org/t/error-500-when-post-form/28293>\
**Category:** Product Support\
**Created:** [June 13, 2023, 8:13am UTC](https://forum.mautic.org/t/error-500-when-post-form/28293 "2023-06-13T08:13:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mtnlvy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mtnlvy/32/6490_2.png) [@mtnlvy](https://forum.mautic.org/u/mtnlvy)\
**Post date:** [June 13, 2023, 8:13am UTC](https://forum.mautic.org/t/error-500-when-post-form/28293/1 "2023-06-13T08:13:53Z")

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**Your software**  
My Mautic version is: 3.34  
My PHP version is:7.33  
My Database type and version is: mysql 5.7

**Your problem**  
My problem is:  
when submitting form for example from this external form in the buttom of this page [הורדה מתרופות אנטי פסיכוטיות](https://bkalut.co.il/antipsychotic.php) me and the user didn’t got any mail but new user is created  
These errors are showing in the log:  
in the web page console when submitt the form

Ju @ www-embed-player.js:1586  
Gu @ www-embed-player.js:1583  
Fu @ www-embed-player.js:1582  
Ou @ www-embed-player.js:1591  
(anonymous) @ www-embed-player.js:1807  
(anonymous) @ qOsi-ygZEAk?controls=0&showinfo=0&rel=0:10  
www.bkalut.co.il/mailme/form/submit?formId=15:1 POST [https://www.bkalut.co.il/mailme/form/submit?formId=15](https://www.bkalut.co.il/mailme/form/submit?formId=15) 500 (Internal Server Error)  
libraries.js?v5d26bfaa:366 Uncaught DOMException: Blocked a frame with origin “[https://www.bkalut.co.il](https://www.bkalut.co.il)” from accessing a cross-origin frame.  
at HTMLDocument. ([https://www.bkalut.co.il/mailme/media/js/app.js?v5d26bfaa:254:162](https://www.bkalut.co.il/mailme/media/js/app.js?v5d26bfaa:254:162))  
at mightThrow ([https://www.bkalut.co.il/mailme/media/js/libraries.js?v5d26bfaa:355:18](https://www.bkalut.co.il/mailme/media/js/libraries.js?v5d26bfaa:355:18))  
at process ([https://www.bkalut.co.il/mailme/media/js/libraries.js?v5d26bfaa:357:89](https://www.bkalut.co.il/mailme/media/js/libraries.js?v5d26bfaa:357:89))  
Steps I have tried to fix the problem:  
check permissions all the permissions in mautic that has to be writable is writable

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<div class="post-metadata">

**Author:** ![mtnlvy](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mtnlvy/32/6490_2.png) [@mtnlvy](https://forum.mautic.org/u/mtnlvy)\
**Post date:** [June 13, 2023, 8:43am UTC](https://forum.mautic.org/t/error-500-when-post-form/28293/2 "2023-06-13T08:43:50Z")

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i slove the problem by rebooting my server