# ERROR 500 while sending email

**URL:** <https://forum.mautic.org/t/error-500-while-sending-email/34259>\
**Category:** Product Support\
**Tags:** mautic-4\
**Created:** [November 28, 2024, 4:08pm UTC](https://forum.mautic.org/t/error-500-while-sending-email/34259 "2024-11-28T16:08:14Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![triton123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/triton123/32/12703_2.png) [@triton123](https://forum.mautic.org/u/triton123)\
**Post date:** [November 28, 2024, 4:08pm UTC](https://forum.mautic.org/t/error-500-while-sending-email/34259/1 "2024-11-28T16:08:14Z")

</div>

**Your software**  
My Mautic version is: 5.1.1  
My PHP version is: 8.1.30  
My Database type and version is: pdo\_mysql 8.0.36

**Your problem**  
My problem is:

These errors are showing in the log:

Steps I have tried to fix the problem:

---

<div class="post-metadata">

**Author:** ![triton123](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/triton123/32/12703_2.png) [@triton123](https://forum.mautic.org/u/triton123)\
**Post date:** [November 28, 2024, 4:10pm UTC](https://forum.mautic.org/t/error-500-while-sending-email/34259/2 "2024-11-28T16:10:19Z")

</div>

Good evening, im new to mautic. I installed it today and setup the map and smtp settings for sending emails. The Test email sends and arrives.

My Problem ist, when im going into a contact and send an email i get the error 500.

I Checked the logs:

2024-11-28T15:29:34.794973+00:00] mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Mime\Exception\RfcComplianceException: “Email “+bounce\_67488c5ec1ca5633672987@” does not comply with addr-spec of RFC 2822.” at /homepages/28/d869798149/htdocs/xsender/vendor/symfony/mime/Address.php line 56 {“exception”:“[object] (Symfony\Component\Mime\Exception\RfcComplianceException(code: 0): Email "+bounce\_67488c5ec1ca5633672987@" does not comply with addr-spec of RFC 2822. at /homepages/28/d869798149/htdocs/xsender/vendor/symfony/mime/Address.php:56)”} {“hostname”:“infong-eu283”,“pid”:677443}

Someone has the problem to?

Thanks for your help