# Error importing EntityManager is closed **URL:** \ **Category:** Product Support\ **Created:** [December 12, 2017, 8:24am UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078 "2017-12-12T08:24:00Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![oriol.herrera](https://avatars.discourse-cdn.com/v4/letter/o/e47774/32.png) [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\ **Post date:** [December 12, 2017, 8:24am UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078/1 "2017-12-12T08:24:00Z")
Hi Everybody, I installed Mautic in a 1and1 m cloud server using bitnami I tryed more than once to upload a csv list but i can’t I always get the next error: [root@localhost app]# php console mautic:import **Import 1 with 2369 rows is starting.** **1/2369 [\>---------------------------] 0%Import has been delayed: There was a database error: The EntityManager is closed… The import was set to delayed s tate and will be imported later.** **Import failed. Reason: There was a database error: The EntityManager is closed… The import was set to delayed state and will be imported later.** I searched anyways to find what happens and i found it: [https://www.mautic.org/community/index.php/4709-super-urgent-the-entitymanager-is-closed-errors-on-import](https://www.mautic.org/community/index.php/4709-super-urgent-the-entitymanager-is-closed-errors-on-import) But still not working… See my php an mysql version [root@localhost app]# php -v PHP 7.0.24 (cli) (built: Oct 25 2017 13:41:59) ( NTS ) Copyright © 1997-2017 The PHP Group Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies with Zend OPcache v7.0.24, Copyright © 1999-2017, by Zend Technologies [root@localhost app]# mysql -V /opt/bitnami/mysql/bin/mysql.bin Ver 14.14 Distrib 5.7.20, for linux-glibc2.12 (x86\_64) using EditLine wrapper [root@localhost app]# ---
**Author:** ![oriol.herrera](https://avatars.discourse-cdn.com/v4/letter/o/e47774/32.png) [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\ **Post date:** [December 12, 2017, 8:24am UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078/2 "2017-12-12T08:24:00Z")
Hi Everybody, I installed Mautic in a 1and1 m cloud server using bitnami I tryed more than once to upload a csv list but i can’t I always get the next error: [root@localhost app]# php console mautic:import Import 1 with 2369 rows is starting. 1/2369 [\>---------------------------] 0%Import has been delayed: There was a database error: The EntityManager is closed… The import was set to delayed s tate and will be imported later. Import failed. Reason: There was a database error: The EntityManager is closed… The import was set to delayed state and will be imported later. I searched anyways to find what happens and i found it: [https://www.mautic.org/community/index.php/4709-super-urgent-the-entitymanager-is-closed-errors-on-import](https://www.mautic.org/community/index.php/4709-super-urgent-the-entitymanager-is-closed-errors-on-import) But still not working… See my php an mysql version [root@localhost app]# php -v PHP 7.0.24 (cli) (built: Oct 25 2017 13:41:59) ( NTS ) Copyright © 1997-2017 The PHP Group Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies with Zend OPcache v7.0.24, Copyright © 1999-2017, by Zend Technologies [root@localhost app]# mysql -V /opt/bitnami/mysql/bin/mysql.bin Ver 14.14 Distrib 5.7.20, for linux-glibc2.12 (x86\_64) using EditLine wrapper [root@localhost app]# ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 1:55pm UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078/3 "2017-12-12T13:55:40Z")
@oriol.herrera how you importing, by Csv? ---
**Author:** ![oriol.herrera](https://avatars.discourse-cdn.com/v4/letter/o/e47774/32.png) [@oriol.herrera](https://forum.mautic.org/u/oriol.herrera)\ **Post date:** [December 12, 2017, 2:25pm UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078/4 "2017-12-12T14:25:03Z")
@bizcrony yes, I find that the problem is that I have a lots of special characters like áéíóúäëïöüñ㺪. Withowt using this characters works perfectly! I think that the issue is solved! ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [December 12, 2017, 2:27pm UTC](https://forum.mautic.org/t/error-importing-entitymanager-is-closed/10078/5 "2017-12-12T14:27:24Z")
@oriol.herrera indeed. csv has own restrictions , you can follow me for other help to related to mautic .