# Error on cron job when importing leads

**URL:** <https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227>\
**Category:** Product Support\
**Created:** [September 22, 2020, 12:56pm UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227 "2020-09-22T12:56:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![patodorf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patodorf/32/3034_2.png) [@patodorf](https://forum.mautic.org/u/patodorf)\
**Post date:** [September 22, 2020, 12:56pm UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227/1 "2020-09-22T12:56:23Z")

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> [@](#):
>
> [**View in #community on Slack**](https://slack.com/archives/C8B89CLSF/p1600777558005100)
> 
> ![Patricio_Dussel](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9337b4691fc06cb04b352c673537fde27394be14.png) **@Patricio\_Dussel:** Hello everyone !
> 
> I’m struggling with something that is stopping me so much!
> 
> When I attempt to import contacts in browser, nothing happens. And when I try to do it background executing the cronjob, I receive the following message:
> 
> Does anyone know how to solve this?
> 
> Thanks in advance!!!
> 
> ![Captura de Pantalla 2020-09-21 a la(s) 11.29.34](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/378033e2c8179031a328cef1da031614ffd98a8b.png)

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**Author:** ![patodorf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patodorf/32/3034_2.png) [@patodorf](https://forum.mautic.org/u/patodorf)\
**Post date:** [September 22, 2020, 3:40pm UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227/2 "2020-09-22T15:40:45Z")

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Thank you @silavapi!!!

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**Author:** ![patodorf](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patodorf/32/3034_2.png) [@patodorf](https://forum.mautic.org/u/patodorf)\
**Post date:** [September 23, 2020, 10:16pm UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227/3 "2020-09-23T22:16:26Z")

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![help](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/6/6220f5aecf631cb6db388c87f25695d31baa8c2c.gif)

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**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [September 24, 2020, 10:25am UTC](https://forum.mautic.org/t/error-on-cron-job-when-importing-leads/16227/4 "2020-09-24T10:25:13Z")

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What is your mautic version, what format are you trying to import, i.e csv etc. and have you check if the format you are installing has a clean markup, e.g no special character, and so on