# Error on e-mail links

**URL:** <https://forum.mautic.org/t/error-on-e-mail-links/4581>\
**Category:** Product Support\
**Created:** [July 21, 2016, 1:27pm UTC](https://forum.mautic.org/t/error-on-e-mail-links/4581 "2016-07-21T13:27:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![stratosonico](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@stratosonico](https://forum.mautic.org/u/stratosonico)\
**Post date:** [July 21, 2016, 1:27pm UTC](https://forum.mautic.org/t/error-on-e-mail-links/4581/1 "2016-07-21T13:27:54Z")

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Hi everyone and Mr John Linhart;  
  
I’ve seen some messages about this issue, but doen not fits with my problem here;  
  
  
  
When I send an e-mail, Mautic changes my original link to some internal like:  
  
[http://www.lolla.com.br](http://www.lolla.com.br), the original link becomes  
  
[http://envios.lolla.net.br/r/a706ec850c36ea0bb600453d6?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO2k6MTt9czo1OiJlbWFpbCI7aToxO3M6NDoic3RhdCI7czoxMzoiNTc5MGM4ZTc5MWExNiI7czo0OiJsZWFkIjtzOjU6IjE0NDQ0IjtzOjc6ImNoYW5uZWwiO2E6MTp7czo1OiJlbWFpbCI7aToxO3197](http://envios.lolla.net.br/r/a706ec850c36ea0bb600453d6?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO2k6MTt9czo1OiJlbWFpbCI7aToxO3M6NDoic3RhdCI7czoxMzoiNTc5MGM4ZTc5MWExNiI7czo0OiJsZWFkIjtzOjU6IjE0NDQ0IjtzOjc6ImNoYW5uZWwiO2E6MTp7czo1OiJlbWFpbCI7aToxO3197)  
  
  
  
This links gets into a Mautic’s error message “The site is currently offline due to encountering an error”.  
  
  
  
How can I fix this?  
  
Is possible to keep the original link?  
  
  
  
Using Mautic on my on domain ([http://envios.lolla.net.br](http://envios.lolla.net.br)) hosted on DigitalOcean with AmazonSES SMTP  
  
  
  
Thanks a lot, sorry if I repeat the question;

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<div class="post-metadata">

**Author:** ![stratosonico](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@stratosonico](https://forum.mautic.org/u/stratosonico)\
**Post date:** [July 21, 2016, 1:27pm UTC](https://forum.mautic.org/t/error-on-e-mail-links/4581/2 "2016-07-21T13:27:54Z")

</div>

Hi everyone and Mr John Linhart;  
I’ve seen some messages about this issue, but doen not fits with my problem here;

When I send an e-mail, Mautic changes my original link to some internal like:  
[http://www.lolla.com.br](http://www.lolla.com.br), the original link becomes  
[http://envios.lolla.net.br/r/a706ec850c36ea0bb600453d6?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO2k6MTt9czo1OiJlbWFpbCI7aToxO3M6NDoic3RhdCI7czoxMzoiNTc5MGM4ZTc5MWExNiI7czo0OiJsZWFkIjtzOjU6IjE0NDQ0IjtzOjc6ImNoYW5uZWwiO2E6MTp7czo1OiJlbWFpbCI7aToxO3197](http://envios.lolla.net.br/r/a706ec850c36ea0bb600453d6?ct=YTo1OntzOjY6InNvdXJjZSI7YToyOntpOjA7czo1OiJlbWFpbCI7aToxO2k6MTt9czo1OiJlbWFpbCI7aToxO3M6NDoic3RhdCI7czoxMzoiNTc5MGM4ZTc5MWExNiI7czo0OiJsZWFkIjtzOjU6IjE0NDQ0IjtzOjc6ImNoYW5uZWwiO2E6MTp7czo1OiJlbWFpbCI7aToxO3197)

This links gets into a Mautic’s error message “The site is currently offline due to encountering an error”.

How can I fix this?  
Is possible to keep the original link?

Using Mautic on my on domain ([http://envios.lolla.net.br](http://envios.lolla.net.br)) hosted on DigitalOcean with AmazonSES SMTP

Thanks a lot, sorry if I repeat the question;

---

<div class="post-metadata">

**Author:** ![stratosonico](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@stratosonico](https://forum.mautic.org/u/stratosonico)\
**Post date:** [July 21, 2016, 6:34pm UTC](https://forum.mautic.org/t/error-on-e-mail-links/4581/3 "2016-07-21T18:34:09Z")

</div>

That was some database issue, error 2002  
I’ve fixed restarting Db, it’s working for a while

sudo rm /var/run/mysqld/mysqld.sock  
sudo service mysql restart