# Error on Installer Creating Admin User

**URL:** <https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037>\
**Category:** Product Support\
**Created:** [August 24, 2016, 11:40am UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037 "2016-08-24T11:40:20Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jernej](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@Jernej](https://forum.mautic.org/u/Jernej)\
**Post date:** [August 24, 2016, 11:40am UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037/1 "2016-08-24T11:40:20Z")

</div>

I want install Mautic from 2.1.0.zip file available on [mautic.org](http://mautic.org). I’m having an issue running the installer on step2: An error occurred while attempting to create the admin user: Entity of type ‘MauticUserBundleEntityRole’ for IDs id(1) was not found  
  
  
  
Any idea what can I do? Thank you!

---

<div class="post-metadata">

**Author:** ![Jernej](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@Jernej](https://forum.mautic.org/u/Jernej)\
**Post date:** [August 24, 2016, 12:54pm UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037/2 "2016-08-24T12:54:33Z")

</div>

Solved! I installed Mautic on Cloudways platform. I had to reset permission in application management before start installation and once again after first step (creating database) to solve this problem with admin user.

---

<div class="post-metadata">

**Author:** ![Jernej](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@Jernej](https://forum.mautic.org/u/Jernej)\
**Post date:** [August 24, 2016, 11:40am UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037/3 "2016-08-24T11:40:20Z")

</div>

I want install Mautic from 2.1.0.zip file available on [mautic.org](http://mautic.org). I’m having an issue running the installer on step2: An error occurred while attempting to create the admin user: Entity of type ‘MauticUserBundleEntityRole’ for IDs id(1) was not found

Any idea what can I do? Thank you!

---

<div class="post-metadata">

**Author:** ![Jernej](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@Jernej](https://forum.mautic.org/u/Jernej)\
**Post date:** [August 24, 2016, 1:06pm UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037/4 "2016-08-24T13:06:40Z")

</div>

It’s not solved. I think that there is a bug in Installer. After a successful installation i can’t login. There is no user and no password for administrator, so i can’t reset password. “No user could be identified with the given value.”

---

<div class="post-metadata">

**Author:** ![Jernej](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@Jernej](https://forum.mautic.org/u/Jernej)\
**Post date:** [August 24, 2016, 1:25pm UTC](https://forum.mautic.org/t/error-on-installer-creating-admin-user/5037/5 "2016-08-24T13:25:33Z")

</div>

I have check DB in table: \_users and there is my username, password and email, but with login i get msg.: “No user could be identified with the given value”