# Error trying to update Mautic 4.4.1 **URL:** \ **Category:** Product Support\ **Created:** [August 23, 2022, 11:32pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149 "2022-08-23T23:32:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![melizamogollon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melizamogollon/32/8132_2.png) [@melizamogollon](https://forum.mautic.org/u/melizamogollon)\ **Post date:** [August 23, 2022, 11:32pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/1 "2022-08-23T23:32:05Z")
Hello, can someone tell me how this error is resolved when installing the Mautic 4.4.1 update. I urgently need to fix it, I’ve been working on it for days (if not weeks) and the same thing keeps coming out. I currently have version 3.3.3 I get this error: mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\UndefinedMethodException: “Attempted to call an undefined method named “getDescription” of class “MauticPlugin\MauticTagManagerBundle\Entity\Tag”.” at /home/melizamo/public\_html/em/plugins/MauticTagManagerBundle/Views/Tag/list.html.php line 122 {“exception”:“[object] (Symfony\Component\Debug\Exception\UndefinedMethodException(code: 0): Attempted to call an undefined method named "getDescription" of class "MauticPlugin\MauticTagManagerBundle\Entity\Tag". at /home/melizamo/public\_html/em/plugins/MauticTagManagerBundle/Views/Tag/list.html.php:122)”} ![Mautic image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bd0d56470b8f3dfa5e371f87ade242cb1ffd1200.jpeg) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 24, 2022, 6:58am UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/2 "2022-08-24T06:58:11Z")
Hi, could you plz share your PHP version? Thx, Joey ---
**Author:** ![melizamogollon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melizamogollon/32/8132_2.png) [@melizamogollon](https://forum.mautic.org/u/melizamogollon)\ **Post date:** [August 24, 2022, 2:59pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/3 "2022-08-24T14:59:46Z")
Php Versión 7.4 ---
**Author:** ![gnumax](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gnumax/32/7061_2.png) [@gnumax](https://forum.mautic.org/u/gnumax)\ **Post date:** [August 25, 2022, 11:15pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/4 "2022-08-25T23:15:07Z")
Hi, > Mautic version 3.3.x supported PHP versions 7.3 & 7.4 There must be other factors - did the installation work well on the same server before? 🤔 Regards! ---
**Author:** ![melizamogollon](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/melizamogollon/32/8132_2.png) [@melizamogollon](https://forum.mautic.org/u/melizamogollon)\ **Post date:** [August 28, 2022, 5:22pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/5 "2022-08-28T17:22:59Z")
Well apparently fine, but I never used it to send emails, because until now I was using mailerlite, I have resolved by deleting everything including the database and reinstalling everything from scratch again but with the latest version and now I have already sent my first emails but now I I am surprised that emails are not adapted to mobiles, anyway… ---
**Author:** ![gnumax](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gnumax/32/7061_2.png) [@gnumax](https://forum.mautic.org/u/gnumax)\ **Post date:** [August 28, 2022, 10:17pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/6 "2022-08-28T22:17:55Z")
Hi, Here you can find responsive MJML email templates: > **[Responsive Email Templates](https://mjml.io/templates)** > > Ready-to-use and free responsive email templates coded in MJML. Mautic 5 is planned to improve the email templates that will hopefully solve this kind of issues. Additionally, if you use the “blank” template, it is better to design the forms with external tools like the following (this is what most of us do) and then copy the result in HTML and paste it in the “blank” form so that Mautic can manage it as a form. - [https://stripo.email/](https://stripo.email/) - [https://beefree.io/templates/](https://beefree.io/templates/) Regards! [26Ago/17:35] ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 29, 2022, 8:52am UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/7 "2022-08-29T08:52:39Z")
Hey, Non-responsive emails can be a result of using the wrong basic template. blank → html template brienz, paprika, confirmme → mjml templates which ensure, that your email is responsive You can still send responsive email in Mautic, by designing a html email, but the built-in email builder won’t fully give you a hand in that. Check [this video](https://youtu.be/B6ABMjOY3ZU) for more details: ---
**Author:** ![gnumax](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/gnumax/32/7061_2.png) [@gnumax](https://forum.mautic.org/u/gnumax)\ **Post date:** [August 29, 2022, 11:05am UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/8 "2022-08-29T11:05:59Z")
Hi, I consulted 1 month ago on whether Mautic 5 would solve the “ **blank** ” problem with rendering, etc., [Slack](https://mautic.slack.com/archives/CQMKV0RU1/p1659346204066849). I saw in your email @joeyk the corrections for “Brienz, Paprika and Confirm Me”. 🤗 Thanks ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 29, 2022, 12:27pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149/9 "2022-08-29T12:27:28Z")
Yeah, those are fixed now, and Brienz is already in Github: > > > | Q | A > | --------------------------------…------ | --- > | Bug fix? (use the a.b branch) | \[✅ \] > | New feature/enhancement? (use the a.x branch) | \[\] > | Deprecations? | \[\] > | BC breaks? (use the c.x branch) | \[\] > | Automated tests included? | \[\] > | Related user documentation PR URL | mautic/mautic-documentation#... > | Related developer documentation PR URL | mautic/developer-documentation#... > | Issue(s) addressed | Fixes #... > > \#### Description: > > Note: Making this PR on behalf of @jos0405 as he had some Git problems! > > This PR: > > \- fixes issues with the Brienz template > \- Added logo to the top > \- Fully mjml compatible > > Litmus test: > \[https://litmus.com/pub/a9815cd\](https://litmus.com/pub/a9815cd) > > \#### Steps to test this PR: > > 1. Open this PR on Gitpod or pull down for testing locally (see docs on testing PRs \[here\](https://contribute.mautic.org/contributing-to-mautic/tester)) > 2. Create a new email, choose Brienz template > 3. Check if text is not losing format once you edit the text. > > \\\ We need one more test to be added to the core. I’ll add the other 2 asap as well.