# Error with notes editor - loading Froala instead of ckeditor, when legacy option is activated **URL:** \ **Category:** Product Support\ **Created:** [December 21, 2024, 2:23pm UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509 "2024-12-21T14:23:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [December 21, 2024, 2:23pm UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/1 "2024-12-21T14:23:25Z")
**Your software** My Mautic version is: 5.2.1 **Your problem** My problem is: In an instance, the editor for notes seem a bit off: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/12c00d9582f980cd4471377c7cd9a6bb2fc65d88.png) Too many tools and with missing icon. Correctly it would look like this: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f1b2f6223d1a2c28f29b2c7ae769215fc1e3447f.png) We already checked, that files are the same for two instances, where one is working and one not. We isolated that the problem probably lies within the database. Does anyone have a hint, where the configuration of the editor is handled in the database? Any recommendations? Thanks a lot! ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [December 23, 2024, 11:37am UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/2 "2024-12-23T11:37:52Z")
[Broken symbols in e.g. contact-notes-editor](https://forum.mautic.org/t/broken-symbols-in-e-g-contact-notes-editor/34507) my colleague was quicker than me… ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [December 24, 2024, 7:11am UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/3 "2024-12-24T07:11:26Z")
Can you check if regenerating the assets would help? ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [December 26, 2024, 9:46am UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/4 "2024-12-26T09:46:51Z")
Hi Joey, thanks - actually thats what we tried as well. Didn’t help unfortunately. ---
**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Post date:** [January 8, 2025, 4:56pm UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/5 "2025-01-08T16:56:18Z")
We found out, that it loads Froala instead of ckeditor for the notes. Probably related to the legacy setting " Load Froala assets". It should not be related with each other, but it is. There are also new bugs related to the old Froala editor within Mautic 5. JFYI Probably about time to say goodbye to Froala and the Legacy Editor now. ---
**Author:** ![visionova](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/visionova/32/13168_2.png) [@visionova](https://forum.mautic.org/u/visionova)\ **Post date:** [January 20, 2025, 10:48am UTC](https://forum.mautic.org/t/error-with-notes-editor-loading-froala-instead-of-ckeditor-when-legacy-option-is-activated/34509/6 "2025-01-20T10:48:21Z")
I have the same problem. Have you find a solution or workaround to this problem ?