# Errore invio e-mail

**URL:** <https://forum.mautic.org/t/errore-invio-e-mail/17604>\
**Category:** Product Support\
**Tags:** mautic-3\
**Created:** [December 29, 2020, 3:57pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604 "2020-12-29T15:57:00Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![salvatore](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salvatore/32/4192_2.png) [@salvatore](https://forum.mautic.org/u/salvatore)\
**Post date:** [December 29, 2020, 3:57pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/1 "2020-12-29T15:57:00Z")

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**Your software**  
My Mautic version is: 3  
My PHP version is: PHP Version 7.2.34  
My Database type and version is:

**Your problem**  
My problem is:  
errore durante invio e-mail

These errors are showing in the log:  
mautic.ERROR: [MAIL ERROR] Expected response code 250 but got code “554”, with message “554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [sacrosanna@gmail.com](mailto:sacrosanna@gmail.com) " (send); [sacrosanna@gmail.com](mailto:sacrosanna@gmail.com) {“exception”:”[object] (Swift\_TransportException(code: 554): Expected response code 250 but got code “554”, with message “554 Message rejected: Email address is not verified. The following identities failed the check in region EU-WEST-1: [sacrosanna@gmail.com](mailto:sacrosanna@gmail.com)\r\n” at /home/fgorkafs/public\_html/formazione/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:457)"}

Steps I have tried to fix the problem:  
Ho seguito la guida di Lazzari per l’installazione passo dopo passo, ho sistemato i cron ma purtroppo continuo ad avere questo errore. Il problema forse è nel servizio aws di amazon. Qualcuno sa dirmi come posso procedere?

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 29, 2020, 4:05pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/2 "2020-12-29T16:05:49Z")

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You need to verify this email in amazon ses console in the right region.  
Good luck

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**Author:** ![salvatore](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salvatore/32/4192_2.png) [@salvatore](https://forum.mautic.org/u/salvatore)\
**Post date:** [December 29, 2020, 4:33pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/3 "2020-12-29T16:33:34Z")

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Grazie della velocità di risposta 👍 ma l’e-mail è stata verificata ancora in fase di installazione.  
Non riesco a capire dove sia il problema. L’email nell’errore è una mia e-mail di test, una semplice gmail.  
Non so più dove sbattere la testa… ho abilitato la zona sud europa MIlano dal pannello ses. ma niente. Sai darmi più informazioni o procedura da seguire?  
Grazie in anticipo

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**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [December 29, 2020, 5:03pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/4 "2020-12-29T17:03:49Z")

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Salvatore,  
Avete fatto verificare e allestire la stessa regione?  
L’errore è sicuramente l’email del mittente non verificata

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**Author:** ![salvatore](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salvatore/32/4192_2.png) [@salvatore](https://forum.mautic.org/u/salvatore)\
**Post date:** [December 30, 2020, 7:32am UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/5 "2020-12-30T07:32:23Z")

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le mie e-mail sono verificate e ho verificato anche il dominio. ora ho aperto la procedura per uscire da sandbox di aws. Spero che l’inceppo sia di quel frangente. Vi aggiornerò. grazie della risposta.

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**Author:** ![salvatore](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/salvatore/32/4192_2.png) [@salvatore](https://forum.mautic.org/u/salvatore)\
**Post date:** [December 30, 2020, 7:55am UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/6 "2020-12-30T07:55:39Z")

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Ho risolto il problema ero ancora in sendbox di aws ses. operazione facilissima da eseguire. Grazie dei consigli.

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**Author:** ![rogerroger](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@rogerroger](https://forum.mautic.org/u/rogerroger)\
**Post date:** [July 13, 2023, 5:09pm UTC](https://forum.mautic.org/t/errore-invio-e-mail/17604/7 "2023-07-13T17:09:25Z")

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Hi, I have the same problem. Did you solve this?