# Example Emails not sending **URL:** \ **Category:** Product Support\ **Created:** [October 16, 2015, 6:41pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528 "2015-10-16T18:41:49Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dzawacki](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Post date:** [October 16, 2015, 6:41pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/1 "2015-10-16T18:41:49Z")
I’m using the free hosted version of Mautic for my lead management and emails. My issue is that I cannot understand when example emails are sent. I will click the “Send Example” button, a popup tells me the email has been sent to my email, but then I don’t receive the email. I have tried this a few times and every now and then I get the example email, either hours or days after I request it. How do I trigger this to happen when I actually push the button? It really slows down email creation and testing if I can’t test my emails. ---
**Author:** ![dzawacki](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Post date:** [October 16, 2015, 6:41pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/2 "2015-10-16T18:41:49Z")
I’m using the free hosted version of Mautic for my lead management and emails. My issue is that I cannot understand when example emails are sent. I will click the “Send Example” button, a popup tells me the email has been sent to my email, but then I don’t receive the email. I have tried this a few times and every now and then I get the example email, either hours or days after I request it. How do I trigger this to happen when I actually push the button? It really slows down email creation and testing if I can’t test my emails. ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 19, 2015, 9:43am UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/3 "2015-10-19T09:43:09Z")
Do you use Mautic hosted on your own server or by other service like [mautic.com](http://mautic.com)? ---
**Author:** ![dzawacki](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Post date:** [October 19, 2015, 2:51pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/4 "2015-10-19T14:51:32Z")
I am using [mautic.com](http://mautic.com) ---
**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\ **Post date:** [October 19, 2015, 2:54pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/5 "2015-10-19T14:54:53Z")
Then, please, contact directly support of [mautic.com](http://mautic.com) service. There is nothing the community can do about it. ---
**Author:** ![dzawacki](https://avatars.discourse-cdn.com/v4/letter/d/9d8465/32.png) [@dzawacki](https://forum.mautic.org/u/dzawacki)\ **Post date:** [October 19, 2015, 3:24pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/6 "2015-10-19T15:24:47Z")
I did do this on Friday and have not heard back yet, though their support page is giving me the following message: [quote]SHHHH. We’ve got something big coming. Until we’ve announced it maybe head back and try a different page.[/quote] I had to get to their support through the upload contacts button, just in case anyone else is experiencing the same problem. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:57pm UTC](https://forum.mautic.org/t/example-emails-not-sending/2528/7 "2020-02-02T22:57:48Z")