# Exporting contacts to .csv **URL:** \ **Category:** Product Support\ **Created:** [August 29, 2025, 9:18am UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420 "2025-08-29T09:18:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![manon.vos](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/manon.vos/32/13380_2.png) [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Post date:** [August 29, 2025, 9:18am UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/1 "2025-08-29T09:18:57Z")
**Your software** My Mautic version is: v5.2.3 My PHP version is: 8.2.29 My Database type and version is: ? **Your problem** My problem is: When exporting contacts to .csv, a message is shown in Mautic that the export is queued and that it will be sent via e-mail (Message: “File is queued for processing. The file will be sent to your email address ‘xxx’. You can download the file from the link provided in the email.”), but nothing is ever sent. Exporting to Excel seems only possible for a small amount of contacts. A hundred seemed to work (excel was generated and saved/downloaded), but for a large number of contacts nothing happens at all. These errors are showing in the log: - When doing an excel export with the records on ACC GGD HM at first the request is pending for a long time: ![image-20250812-084818](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bee4e4502cf3ab0703216e61a1332e1e64fb62dc.png) And then it returns an internal server error: ![image-20250812-085042](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/55e3019f27b812dbdaa248b7fdb6df71ba1aed69.png) And the error message: The “app/bundles/CoreBundle/Resources/views/Offline” directory does not exist (“//app/bundles/CoreBundle/Resources/views/Offline”). This happens on ACC with selecting all contacts (70461 records), but also when just selecting one. Steps I have tried to fix the problem: I don’t have an idea how to fix this problem. Hopefully someone on here can help! Thanks a lot. ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [August 29, 2025, 11:13am UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/2 "2025-08-29T11:13:42Z")
Hi @manon.vos, have you fired the export contacts cron job, as documented here? > **[Cron jobs — Mautic Documentation 0.1 documentation](https://docs.mautic.org/en/5.2/configuration/cron_jobs.html#export-contacts-cron-job)** If you have, can you confirm that email sending in your Mautic instance is working correctly, as expected? Do you receive test emails? ---
**Author:** ![manon.vos](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/manon.vos/32/13380_2.png) [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Post date:** [September 2, 2025, 12:26pm UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/3 "2025-09-02T12:26:32Z")
Hi @silavapi , that was the trick, the export contacts cronjob wasn’t configured yet. Thanks a lot! ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [September 2, 2025, 12:38pm UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/4 "2025-09-02T12:38:32Z")
Hurrah, glad you got it sorted - yeah that’s an easy one to miss as it’s not always needed! ---
**Author:** ![manon.vos](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/manon.vos/32/13380_2.png) [@manon.vos](https://forum.mautic.org/u/manon.vos)\ **Post date:** [September 2, 2025, 1:29pm UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/5 "2025-09-02T13:29:20Z")
Indeed, so much to think about! 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [September 4, 2025, 1:29am UTC](https://forum.mautic.org/t/exporting-contacts-to-csv/36420/6 "2025-09-04T01:29:48Z")
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