# External Email Tracking Points **URL:** \ **Category:** Product Support\ **Created:** [March 13, 2023, 6:57pm UTC](https://forum.mautic.org/t/external-email-tracking-points/27332 "2023-03-13T18:57:06Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![klandry1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/klandry1/32/6653_2.png) [@klandry1](https://forum.mautic.org/u/klandry1)\ **Post date:** [March 13, 2023, 6:57pm UTC](https://forum.mautic.org/t/external-email-tracking-points/27332/1 "2023-03-13T18:57:06Z")
**Your software** My Mautic version is: 4.4.6 My PHP version is: 7.4.33 My Database type and version is: mysqlnd 7.4.33 **Your problem** My problem is: I am sending out external emails and trying to track the points when the customer opens the email. It shows the email was sent externally but it does not track the points when the external customer opens the email. Is there a setting in the configuration that will allow the tracking of points for external customers? These errors are showing in the log: Steps I have tried to fix the problem: ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 14, 2023, 6:05am UTC](https://forum.mautic.org/t/external-email-tracking-points/27332/2 "2023-03-14T06:05:17Z")
Hello, what is an external customer? Someone who is not registered in mautic as contact? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [March 14, 2023, 7:10am UTC](https://forum.mautic.org/t/external-email-tracking-points/27332/3 "2023-03-14T07:10:57Z")
Actually I’m describing in this article how can it be done: > **[The Mighty Pixel, that teleports contacts – Joey Keller](https://joeykeller.com/the-mighty-pixel-that-teleports-contacts/)**