# Extremly slow Dashboard

**URL:** <https://forum.mautic.org/t/extremly-slow-dashboard/7378>\
**Category:** Product Support\
**Created:** [February 3, 2017, 3:40pm UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378 "2017-02-03T15:40:56Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![florian.nicolas](https://avatars.discourse-cdn.com/v4/letter/f/eb8c5e/32.png) [@florian.nicolas](https://forum.mautic.org/u/florian.nicolas)\
**Post date:** [February 3, 2017, 3:40pm UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/1 "2017-02-03T15:40:56Z")

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Hi,  
  
I have a problem that I cannot explain.  
  
  
  
Every time I go on the dashboard, the page takes a very long time to load.  
  
Then Mautic works normally.  
  
  
  
Any idea will be great !

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**Author:** ![florian.nicolas](https://avatars.discourse-cdn.com/v4/letter/f/eb8c5e/32.png) [@florian.nicolas](https://forum.mautic.org/u/florian.nicolas)\
**Post date:** [February 3, 2017, 3:40pm UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/2 "2017-02-03T15:40:56Z")

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Hi,  
I have a problem that I cannot explain.

Every time I go on the dashboard, the page takes a very long time to load.  
Then Mautic works normally.

Any idea will be great !

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**Author:** ![Adam](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Adam](https://forum.mautic.org/u/Adam)\
**Post date:** [February 3, 2017, 7:44pm UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/3 "2017-02-03T19:44:14Z")

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How are you hosting Mautic?

What PHP version are you running?

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**Author:** ![Eli\_M](https://avatars.discourse-cdn.com/v4/letter/e/779978/32.png) [@Eli\_M](https://forum.mautic.org/u/Eli_M)\
**Post date:** [February 6, 2017, 9:28am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/4 "2017-02-06T09:28:37Z")

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Hi,

My customer and I meet the same problem of slowness.

When we want to download docs, time to receive it is longer than usual.

Do you have an idea where does the problem come from ?

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<div class="post-metadata">

**Author:** ![florian.nicolas](https://avatars.discourse-cdn.com/v4/letter/f/eb8c5e/32.png) [@florian.nicolas](https://forum.mautic.org/u/florian.nicolas)\
**Post date:** [February 6, 2017, 9:42am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/5 "2017-02-06T09:42:30Z")

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Hi Adam :  
Here is my PHP version : PHP Version 5.6.29-0+deb8u1  
Sadly I’m not in charge of hosting, I think it’s just a shared web hosting

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<div class="post-metadata">

**Author:** ![Eli\_M](https://avatars.discourse-cdn.com/v4/letter/e/779978/32.png) [@Eli\_M](https://forum.mautic.org/u/Eli_M)\
**Post date:** [February 6, 2017, 9:55am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/6 "2017-02-06T09:55:01Z")

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Hi Adam,  
Here is my PHP version : 5.4.45

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**Author:** ![Paul999](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/paul999/32/156_2.png) [@Paul999](https://forum.mautic.org/u/Paul999)\
**Post date:** [February 6, 2017, 9:58am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/7 "2017-02-06T09:58:00Z")

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@Eli M. Mautic requires PHP 5.6.19 or higher, see: [https://www.mautic.org/download/requirements/](https://www.mautic.org/download/requirements/)

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**Author:** ![Eli\_M](https://avatars.discourse-cdn.com/v4/letter/e/779978/32.png) [@Eli\_M](https://forum.mautic.org/u/Eli_M)\
**Post date:** [February 6, 2017, 10:04am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/8 "2017-02-06T10:04:08Z")

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Many thanks Paul ! I ensure the update.

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<div class="post-metadata">

**Author:** ![florian.nicolas](https://avatars.discourse-cdn.com/v4/letter/f/eb8c5e/32.png) [@florian.nicolas](https://forum.mautic.org/u/florian.nicolas)\
**Post date:** [February 6, 2017, 10:58am UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/9 "2017-02-06T10:58:58Z")

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After many checks,

It appears, when I open mautic to the dashboard, sometimes there is a POST request which take more than 60sec to load :  
s/ajax?action=updateUserStatus&mauticUserLastActive=61&mauticLastNotificationId=  
( I specify there is no error on this POST request, it only take more than 1 minute to load )

Each time there is that POST request, the dashboard take more than 120sec to load.

Maybe someone will have an idea with this note !?

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**Author:** ![Petykemano](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petykemano/32/161_2.png) [@Petykemano](https://forum.mautic.org/u/Petykemano)\
**Post date:** [May 11, 2017, 4:04pm UTC](https://forum.mautic.org/t/extremly-slow-dashboard/7378/10 "2017-05-11T16:04:30Z")

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I’m also suffering from slow dashboard.