# Facebook and Instagram x Mautic **URL:** \ **Category:** Product Support\ **Created:** [August 9, 2017, 1:38am UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194 "2017-08-09T01:38:06Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [August 9, 2017, 1:38am UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/1 "2017-08-09T01:38:06Z")
Hello everyone! How are you doing? I hope fine. I’m newbie in Mautic and I’m trying to conect the plugin of Facebook and Instagram but: Facebook Plugin - In my Mautic does not have “APP ID” like this image [https://innotiom.com/wp-content/uploads/2016/11/mautic-facebook-integration-settings.png](https://innotiom.com/wp-content/uploads/2016/11/mautic-facebook-integration-settings.png) and I don’t know where i can configure it. Instagram Plugin - When I authorize the plugin, this message appears “{“error\_type”: “OAuthForbiddenException”, “code”: 403, “error\_message”: “You are not a sandbox user of this client”}” Can anyone help me? Thanks! ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [August 12, 2017, 11:22am UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/2 "2017-08-12T11:22:51Z")
Hello @chris0928 - I’m using the Mautic Cloud. See the image above: doesn’t have the APP ID. ![](https://image.ibb.co/h4PXGa/01.png) ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [August 12, 2017, 12:04pm UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/3 "2017-08-12T12:04:48Z")
You won’t have the option to add the app ID and secret for Mautic Cloud - it just offers to connect using the FB account you’re logged into already, I think. The main reason to integrate is so you can use social login: [https://mautic.org/docs/en/plugins/social\_login.html](https://mautic.org/docs/en/plugins/social_login.html) ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [August 9, 2017, 1:38am UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/4 "2017-08-09T01:38:06Z")
Hello everyone! How are you doing? I hope fine. I’m newbie in Mautic and I’m trying to conect the plugin of Facebook and Instagram but: Facebook Plugin - In my Mautic does not have “APP ID” like this image [https://innotiom.com/wp-content/uploads/2016/11/mautic-facebook-integration-settings.png](https://innotiom.com/wp-content/uploads/2016/11/mautic-facebook-integration-settings.png) and I don’t know where i can configure it. Instagram Plugin - When I authorize the plugin, this message appears “{“error\_type”: “OAuthForbiddenException”, “code”: 403, “error\_message”: “You are not a sandbox user of this client”}” Can anyone help me? Thanks! ---
**Author:** ![F\_erpa](https://avatars.discourse-cdn.com/v4/letter/f/c6cbf5/32.png) [@F\_erpa](https://forum.mautic.org/u/F_erpa)\ **Post date:** [August 10, 2017, 2:58pm UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/5 "2017-08-10T14:58:04Z")
Anyone? ---
**Author:** ![ExpoExpo](https://avatars.discourse-cdn.com/v4/letter/e/d78d45/32.png) [@ExpoExpo](https://forum.mautic.org/u/ExpoExpo)\ **Post date:** [August 11, 2017, 1:29pm UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/6 "2017-08-11T13:29:00Z")
Same Error on Instagram ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [August 11, 2017, 9:48pm UTC](https://forum.mautic.org/t/facebook-and-instagram-x-mautic/9194/7 "2017-08-11T21:48:22Z")
Hey @F_erpa - I’m the author of the Facebook integration guide you referenced with that image. What version of Mautic are you running? Also, could you provide a screenshot of what you’re seeing in your Facebook plugin settings?