# Facebook plugin does not work **URL:** \ **Category:** Product Support\ **Created:** [November 23, 2016, 4:54pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644 "2016-11-23T16:54:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [November 23, 2016, 4:54pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/1 "2016-11-23T16:54:35Z")
Sirs, good afternoon. After a lot of work I managed to make the social monitoring of Twitter via plugin work, however … it does not come, it does not download the emails, is it anyway? I still have not been able to make Facebook work … any help in this for kindness? ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [November 23, 2016, 4:54pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/2 "2016-11-23T16:54:35Z")
Sirs, good afternoon. After a lot of work I managed to make the social monitoring of Twitter via plugin work, however … it does not come, it does not download the emails, is it anyway? I still have not been able to make Facebook work … any help in this for kindness? ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [November 23, 2016, 8:17pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/3 "2016-11-23T20:17:00Z")
Hi @Carlos BR – I don’t think the Twitter plugin pulls in email addresses. Maybe others can confirm? I’m also working on a tutorial for how to get the Facebook plugin working – I’ll post an update here soon. ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [November 23, 2016, 10:14pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/4 "2016-11-23T22:14:58Z")
Update: Basic tutorial is here: [https://innotiom.com/mautic-facebook-plugin-setup/](https://innotiom.com/mautic-facebook-plugin-setup/) Let me know if that helps, @Carlos BR ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [November 24, 2016, 2:23pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/5 "2016-11-24T14:23:31Z")
@chris0928 Thanks for the answers. Well, first to enter the link that you passed, my antivirus recognizes it as virus and does not let in … In the case of the twitter plugin, really so far all my tests it does not bring the email not … And the Facebook plugin so far nothing works … ---
**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\ **Post date:** [November 24, 2016, 2:49pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/6 "2016-11-24T14:49:32Z")
@chris0928 I think I managed to do the integration between FB and Mautic … blz … But so far so I have not seen anything different regarding Facebook … where is the information regarding this integration? From twitter I already know … I have not yet found out about FB integration … ---
**Author:** ![chris0928](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/chris0928/32/118_2.png) [@chris0928](https://forum.mautic.org/u/chris0928)\ **Post date:** [November 25, 2016, 1:17am UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/7 "2016-11-25T01:17:40Z")
@Carlos BR I haven’t explored the FB plugin much yet, so I don’t have any advice for you there. Let me know what you discover, though! ---
**Author:** ![paulisystems](https://avatars.discourse-cdn.com/v4/letter/p/ea5d25/32.png) [@paulisystems](https://forum.mautic.org/u/paulisystems)\ **Post date:** [December 2, 2016, 2:29pm UTC](https://forum.mautic.org/t/facebook-plugin-does-not-work/6644/8 "2016-12-02T14:29:12Z")
Is there a step-by-step instructions who to get Twitter App and Mautic connect? I used ConsumerKey / ConsumerSecret and then clicked on “Authorize App” and get the error message “Whoa there! There is no request token for this page. That’s the special key we need from applications asking to use your Twitter account. Please go back to the site or application that sent you here and try again; it was probably just a mistake.” It might just be a cached error message. I’ll try again on a different machine… But somehow, I doubt it’ll work.