# Facing '504 Gateway Timeout' Error during Mautic Installation in installer/step/1.1

**URL:** <https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976>\
**Category:** Product Support\
**Created:** [August 17, 2023, 1:14pm UTC](https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976 "2023-08-17T13:14:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nixxcloud](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nixxcloud/32/10353_2.png) [@nixxcloud](https://forum.mautic.org/u/nixxcloud)\
**Post date:** [August 17, 2023, 1:14pm UTC](https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976/1 "2023-08-17T13:14:45Z")

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**Your software**  
My Mautic version is: v4.4.9  
My PHP version is: 7.4  
My Database type and version is: MariaDB

**Your problem**  
My problem is:

I’m encountering a persistent issue while trying to install Mautic on my Ubuntu server with Nginx. The installation process runs smoothly until it reaches the installer/step/1.1 stage, where I’m consistently getting a ‘504 Gateway Timeout’ error. This has been a roadblock, and I’m seeking guidance to resolve this issue.

Steps I have tried to fix the problem:

1. Verified my server’s resources and ensured it’s capable of handling the installation process.
2. Adjusted Nginx timeout settings as recommended in various articles, including `proxy_read_timeout`, `proxy_connect_timeout`, and `proxy_send_timeout`.

**Issues Faced:**

- Installation process proceeds smoothly until `installer/step/1.1`.
- At this stage, a ‘504 Gateway Timeout’ error occurs, indicating that the server didn’t respond in time.
- I’ve checked both Nginx and PHP-FPM logs, but I couldn’t find any specific error messages related to this issue.
- I’ve also reviewed the access log and error log, but there are no obvious clues pointing to the root cause.

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**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [August 17, 2023, 5:47pm UTC](https://forum.mautic.org/t/facing-504-gateway-timeout-error-during-mautic-installation-in-installer-step-1-1/28976/2 "2023-08-17T17:47:53Z")

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Hi,

please use CLI way of installing Mautic, its easier and fast. On top of all that GUI Mautic install is deprecated.

Regards, M.