# Fail on upgrade

**URL:** <https://forum.mautic.org/t/fail-on-upgrade/10805>\
**Category:** Product Support\
**Created:** [February 28, 2019, 2:33am UTC](https://forum.mautic.org/t/fail-on-upgrade/10805 "2019-02-28T02:33:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![unify](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/unify/32/106_2.png) [@unify](https://forum.mautic.org/u/unify)\
**Post date:** [February 28, 2019, 2:33am UTC](https://forum.mautic.org/t/fail-on-upgrade/10805/1 "2019-02-28T02:33:33Z")

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Hi,  
I attempted to upgrade mautic from the dashboard, and it failed on the last step. When I try to access my mautic URL directly, I get a “The site is currently offline due to encountering an error” message.

Mautic is installed on AWS, and I don’t really understand how to navigate it, although I’ve rebooted the instance, to no avail.

I have access to WebMin. Is it possible to use Webmin to get Mautic back? If so, how? Pretend you’re describing the process to an idiot 🙂

I am not a tech guy. I didn’t do a backup as I didn’t really understand how.

Any suggestions, or folks willing to help?  
Keith

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:53pm UTC](https://forum.mautic.org/t/fail-on-upgrade/10805/2 "2021-01-25T20:53:03Z")

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