# Failed to fetch remote IP data: Recv failure: Connection reset by peer

**URL:** https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691
**Category:** Product Support
**Created:** [August 1, 2016, 5:45am UTC](https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691 "2016-08-01T05:45:23Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)
#### Post date: [August 1, 2016, 5:45am UTC](https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691/1 "2016-08-01T05:45:23Z")

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Failed to fetch remote IP data: Recv failure: Connection reset by peer  
  
  
  
Hi there please I need help.  
  
I am getting the error message above and have no idea how to resolve this.  
  
I am on my own server so no system admin. Any information on how to resolve his will be highly appreciated  
  
Thanks

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<div class="post-metadata">

### Author: ![gowen](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gowen](https://forum.mautic.org/u/gowen)
#### Post date: [August 1, 2016, 5:45am UTC](https://forum.mautic.org/t/failed-to-fetch-remote-ip-data-recv-failure-connection-reset-by-peer/4691/2 "2016-08-01T05:45:24Z")

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Failed to fetch remote IP data: Recv failure: Connection reset by peer

Hi there please I need help.  
I am getting the error message above and have no idea how to resolve this.  
I am on my own server so no system admin. Any information on how to resolve his will be highly appreciated  
Thanks