# failing to send  mails from mauntic

**URL:** <https://forum.mautic.org/t/failing-to-send-mails-from-mauntic/3588>\
**Category:** Product Support\
**Created:** [April 25, 2016, 12:49pm UTC](https://forum.mautic.org/t/failing-to-send-mails-from-mauntic/3588 "2016-04-25T12:49:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![avinash](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@avinash](https://forum.mautic.org/u/avinash)\
**Post date:** [April 25, 2016, 12:49pm UTC](https://forum.mautic.org/t/failing-to-send-mails-from-mauntic/3588/1 "2016-04-25T12:49:42Z")

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hi guys have installed mautic few days back on a Ubuntu 14.4 server in our company. the problem we are facing is that when we try to send a test mail after making changes in email setting section every time we are get an error as below : -  
  
  
  
**Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] (code: 0)**  
  
**++ Starting Swift\_SmtpTransport !! Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] (code: 0)**  
  
  
  
following are our email configuration : -  
  
  
  
  
  
_smtp host = [pro.turbo-smtp.com](http://pro.turbo-smtp.com)_  
  
   
  
_port = 25_  
  
   
  
_smtp encryption type= none_  
  
   
  
_smtp authentication mode= login_  
  
   
  
_kindly help us to find the root cause behind these error_

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<div class="post-metadata">

**Author:** ![avinash](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@avinash](https://forum.mautic.org/u/avinash)\
**Post date:** [April 25, 2016, 12:49pm UTC](https://forum.mautic.org/t/failing-to-send-mails-from-mauntic/3588/2 "2016-04-25T12:49:42Z")

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hi guys have installed mautic few days back on a Ubuntu 14.4 server in our company. the problem we are facing is that when we try to send a test mail after making changes in email setting section every time we are get an error as below : -

Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] Log data: ++ Starting Swift\_SmtpTransport !! Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] (code: 0)  
++ Starting Swift\_SmtpTransport !! Connection could not be established with host [pro.turbo-smtp.com](http://pro.turbo-smtp.com) [Connection timed out #110] (code: 0)

following are our email configuration : -

[i]smtp host = [pro.turbo-smtp.com](http://pro.turbo-smtp.com)

port = 25

smtp encryption type= none

smtp authentication mode= login

kindly help us to find the root cause behind these error[/i]

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<div class="post-metadata">

**Author:** ![jfgrissom](https://avatars.discourse-cdn.com/v4/letter/j/e47774/32.png) [@jfgrissom](https://forum.mautic.org/u/jfgrissom)\
**Post date:** [April 30, 2016, 4:08am UTC](https://forum.mautic.org/t/failing-to-send-mails-from-mauntic/3588/3 "2016-04-30T04:08:21Z")

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Hi Avinash,

That server is not listening for requests on port 25.

I just ran a port scan on it:  
SMTP is listening on port 587.  
SMTP with SSL is listening on 465.

If you are their customer you should let them know their database and 8 other services are accessible too.