# Favicon Image

**URL:** <https://forum.mautic.org/t/favicon-image/29454>\
**Category:** Mautic 4 Install/Upgrade Support\
**Tags:** community, development, email\
**Created:** [September 27, 2023, 3:11pm UTC](https://forum.mautic.org/t/favicon-image/29454 "2023-09-27T15:11:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![team](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@team](https://forum.mautic.org/u/team)\
**Post date:** [September 27, 2023, 3:11pm UTC](https://forum.mautic.org/t/favicon-image/29454/1 "2023-09-27T15:11:21Z")

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Hi, everyone,

I’ve uploaded a new favicon image file to my Mautic root directory using cPanel File Manager. However, there is no change in the favicon display of my browser tab. Can you offer a solution for how to replace my favicon image?

See the attached screenshot of the favicon log record:

 ![2023-09-27 08.00.41 cpanel.devced.com f51f6628480b](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d8cc78530315995c0c36ca7054ce9d6f8fcfc9fc.png)

Regards,  
Harold Huggins  
devCED Team

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**Author:** ![mzagmajster](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mzagmajster/32/687_2.png) [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\
**Post date:** [September 27, 2023, 3:21pm UTC](https://forum.mautic.org/t/favicon-image/29454/2 "2023-09-27T15:21:02Z")

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Its quite possible there is cache involved. Try force reloading the page.

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**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\
**Post date:** [September 27, 2023, 7:27pm UTC](https://forum.mautic.org/t/favicon-image/29454/3 "2023-09-27T19:27:01Z")

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1. Use a different browser (i.e. give a try to a different browser that you don’t have on your computer yet)

- If it works, you’ll need to change the name/path of your favicon in order to force an update on visitors browsers (that isn’t a silver bullet - but can work)

More info here on how to declare a favicon (W3 School):

> **[How To Add a Favicon in HTML](https://www.w3schools.com/howto/howto_html_favicon.asp)**
>
> W3Schools offers free online tutorials, references and exercises in all the major languages of the web. Covering popular subjects like HTML, CSS, JavaScript, Python, SQL, Java, and many, many more.

If it doesn’t work;  
2) Check permission (0644, like you have, is the correct file permission) by accessing directly your favicon using a browser or anything else like cURL or wget.

Still, browser cache is probably the “problem”.

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**Author:** ![team](https://avatars.discourse-cdn.com/v4/letter/t/b5a626/32.png) [@team](https://forum.mautic.org/u/team)\
**Post date:** [September 27, 2023, 7:55pm UTC](https://forum.mautic.org/t/favicon-image/29454/4 "2023-09-27T19:55:05Z")

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marcus42,

cPanel’s support team ran the following CLI:

[17:06:36 team root@95129462 ~]cPs# mv -v /home/mautic/public\_html/mautic.devced.com/media/images/favicon.ico{,-backup}  
renamed ‘/home/mautic/public\_html/mautic.devced.com/media/images/favicon.ico’ → ‘/home/mautic/public\_html/mautic.devced.com/media/images/favicon.ico-backup’

[17:06:44 team root@95129462 ~]cPs# cp -avp /home/mautic/public\_html/mautic.devced.com/favicon.ico /home/mautic/public\_html/mautic.devced.com/media/images/favicon.ico  
‘/home/mautic/public\_html/mautic.devced.com/favicon.ico’ → ‘/home/mautic/public\_html/mautic.devced.com/media/images/favicon.ico’

Regards,  
Hal

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [September 29, 2023, 7:55am UTC](https://forum.mautic.org/t/favicon-image/29454/5 "2023-09-29T07:55:08Z")

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