# Fetch IP Lookup Data Store not working

**URL:** <https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105>\
**Category:** Product Support\
**Created:** [July 29, 2017, 1:08am UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105 "2017-07-29T01:08:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mediamix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mediamix/32/679_2.png) [@mediamix](https://forum.mautic.org/u/mediamix)\
**Post date:** [July 29, 2017, 1:08am UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105/1 "2017-07-29T01:08:07Z")

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When I click on the “Fetch IP Lookup Data Store” button with MaxMind - GeoLite 2 City selected I get the spinning icon but nothing happens.  
  
Having the same problem on 2 installs of Mautic that were working 34 days ago and were upgraded to 2.9.1 today and also not working on a fresh install of 2.9.1 on a third site.  
  
  
  
Is there a problem with the new version?

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<div class="post-metadata">

**Author:** ![mediamix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mediamix/32/679_2.png) [@mediamix](https://forum.mautic.org/u/mediamix)\
**Post date:** [July 29, 2017, 1:08am UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105/2 "2017-07-29T01:08:07Z")

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When I click on the “Fetch IP Lookup Data Store” button with MaxMind - GeoLite 2 City selected I get the spinning icon but nothing happens.  
Having the same problem on 2 installs of Mautic that were working 34 days ago and were upgraded to 2.9.1 today and also not working on a fresh install of 2.9.1 on a third site.

Is there a problem with the new version?

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<div class="post-metadata">

**Author:** ![nicola883](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/nicola883/32/613_2.png) [@nicola883](https://forum.mautic.org/u/nicola883)\
**Post date:** [July 29, 2017, 6:31pm UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105/3 "2017-07-29T18:31:08Z")

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Try to see if it is a problem of low memory for php. You can check the apache log.  
I have increased the memory putting

```auto
php_value memory_limit 256M
```

in the .htaccess file on the root of mautic installation and everything worked.

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<div class="post-metadata">

**Author:** ![mediamix](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mediamix/32/679_2.png) [@mediamix](https://forum.mautic.org/u/mediamix)\
**Post date:** [July 31, 2017, 7:50pm UTC](https://forum.mautic.org/t/fetch-ip-lookup-data-store-not-working/9105/4 "2017-07-31T19:50:52Z")

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Thanks for replying.

I added php\_value memory\_limit 256M to the .htaccess file on the root of mautic installation but it is still not working.