# Filter applied to Segments, but contacts are not getting linked to the segment **URL:** \ **Category:** Product Support\ **Created:** [August 5, 2023, 6:57am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847 "2023-08-05T06:57:22Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 5, 2023, 6:57am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/1 "2023-08-05T06:57:22Z")
MAUTIC My Mautic version is: 4.0.0 My PHP version is: PHP Version 7.4.33 My Database type and version is: MariaDB (10.6.12-MariaDB-0ubuntu0.22.04.1) **Your problem** My problem is: 1. I added two contacts manually. I added tags to both contact. 2. Then I created a new Segment and added a filter for the Tag values I just assigned to the contacts. 3. After that, I was expecting the two contacts to be linked to the segment, but the segment still says “No contacts” What can I do to fix this? I am just staring off with Mautic and this is just Day-1 for me 🙂 I read somewhere that I may need to run cron job of some sort, but I could not find the information for it. I am running Mautic on AWS EC2, so any related guidance would be greatly appreciated. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 6, 2023, 6:23am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/2 "2023-08-06T06:23:46Z")
Hi, Based on your other post you probably figured out, that your cronjobs are not running. Do you have an ssh access to your server? ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 6, 2023, 7:11am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/3 "2023-08-06T07:11:12Z")
Hi @joeyk Thanks for your reply. Yes I have SSH access. I also added the cron job to the server like this: `* * * * * /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update —env=prod > /dev/null 2>&1` When I do crontab -l I can see this line of code. But still the segment is not getting updated with tagged contacts. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 6, 2023, 5:03pm UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/4 "2023-08-06T17:03:14Z")
Can you run this code in the ssh console without the > /dev/null 2\>&1 ending and see the result ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 6, 2023, 10:45pm UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/5 "2023-08-06T22:45:59Z")
Just tried that too. Still its not working ☹ Everything else is working fine on Mautic installation. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 7, 2023, 6:14am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/6 "2023-08-07T06:14:48Z")
Hi, could you plz share the result what you recieve back in command line? Also: you said everything else is working. Does campaign triggering working? ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 7, 2023, 6:27am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/7 "2023-08-07T06:27:46Z")
> [@ssdesign](#): > > - > - > - > - > - /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update Hi, Did you mean running this code directly in SSH? I just did that. I get command not found. This is what I ran: ```auto * * * * * /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update ``` ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 7, 2023, 6:35am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/8 "2023-08-07T06:35:43Z")
Oh Sorry my mistake, I ran this script ```auto /var/www/html/mautic/bin/console mautic:segments:update ``` and got this result: ```auto 1 total contact(s) to be added in batches of 300 1/1 [============================] 100% 0 total contact(s) to be removed in batches of 300 1 contact(s) affected ``` The script ran successfully and updated the segment with a contact that was tagged. So looks like if I execute through SSH, its working. Somehow the cron job is not executing on its own. ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 7, 2023, 6:36am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/9 "2023-08-07T06:36:57Z")
Hello, Dont run the stars in your command line. That is for the crontab. Run this: `/usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update` or `php /var/www/html/mautic/bin/console mautic:segments:update` ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 7, 2023, 6:45am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/10 "2023-08-07T06:45:38Z")
Ok, So I tried the following: ```auto /usr/local/bin/php /var/www/html/mautic/bin/console mautic:segments:update ``` No such file or directory ```auto php /var/www/html/mautic/bin/console mautic:segments:update ``` Executed successfully. So I did crontab -e Edited my cron job string to the one above that worked. SSH said: “crontab: installing new crontab” I waited a few minutes and checked, but the segment was not updated ☹ Not sure what I am doing wrong here… ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 7, 2023, 6:54am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/11 "2023-08-07T06:54:33Z")
Ok looks like it is working now. Thanks a lot for brainstorming this with me 🙂 Only problem I noticed is that once the script runs and it adds a contact to the segment and later if I remove the contact from segment manually, it does not add that contact again. Not sure how to solve that 🙂 ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 7, 2023, 7:41am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/12 "2023-08-07T07:41:35Z")
This is how it should work. Once a contact is manually removed (you must have a reason to do so), it will be immune to the segment filters. This is your own protection not to create infinate loops and crash your own server. ---
**Author:** ![ssdesign](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ssdesign/32/10291_2.png) [@ssdesign](https://forum.mautic.org/u/ssdesign)\ **Post date:** [August 7, 2023, 7:50am UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/13 "2023-08-07T07:50:55Z")
Thanks a lot for your explanation. Really appreciate your help 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [August 8, 2023, 7:51pm UTC](https://forum.mautic.org/t/filter-applied-to-segments-but-contacts-are-not-getting-linked-to-the-segment/28847/14 "2023-08-08T19:51:40Z")
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