# Focus is not working. **URL:** \ **Category:** Product Support\ **Created:** [March 1, 2017, 8:18pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736 "2017-03-01T20:18:27Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Alcides](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Alcides](https://forum.mautic.org/u/Alcides)\ **Post date:** [March 1, 2017, 8:18pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/1 "2017-03-01T20:18:27Z")
Focus is not working for me. I am using the version 2.6.1 This is the error messagem I get from from browser. Please, How Can I solve it? * * * GET https://mymauticinstall.com/focus/1/viewpixel.gif 500 (Internal Server Error) GET https://mymauticinstall.com/form/submit?formId=1 403 (Forbidden) Uncaught DOMException: Blocked a frame with origin "https://mymauticinstall.com" from accessing a cross-origin frame. at HTMLDocument. (https://mymauticinstall.com/media/js/app.js?vca1bef35:190:52) at fire (https://mymauticinstall.com/media/js/libraries.js?vca1bef35:328:299) at Object.fireWith [as resolveWith] (https://mymauticinstall.com/media/js/libraries.js?vca1bef35:333:198) at Function.ready (https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:11) at HTMLDocument.completed (https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:291) (anonymous) @ app.js?vca1bef35:190 fire @ libraries.js?vca1bef35:328 fireWith @ libraries.js?vca1bef35:333 ready @ libraries.js?vca1bef35:340 completed @ libraries.js?vca1bef35:340 * * * ---
**Author:** ![Alcides](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Alcides](https://forum.mautic.org/u/Alcides)\ **Post date:** [March 1, 2017, 8:18pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/2 "2017-03-01T20:18:27Z")
Focus is not working for me. I am using the version 2.6.1 This is the error messagem I get from from browser. Please, How Can I solve it? * * * ## GET [https://mymauticinstall.com/focus/1/viewpixel.gif](https://mymauticinstall.com/focus/1/viewpixel.gif) 500 (Internal Server Error) GET [https://mymauticinstall.com/form/submit?formId=1](https://mymauticinstall.com/form/submit?formId=1) 403 (Forbidden) Uncaught DOMException: Blocked a frame with origin “[https://mymauticinstall.com](https://mymauticinstall.com)” from accessing a cross-origin frame. at HTMLDocument. ([https://mymauticinstall.com/media/js/app.js?vca1bef35:190:52](https://mymauticinstall.com/media/js/app.js?vca1bef35:190:52)) at fire ([https://mymauticinstall.com/media/js/libraries.js?vca1bef35:328:299](https://mymauticinstall.com/media/js/libraries.js?vca1bef35:328:299)) at Object.fireWith [as resolveWith] ([https://mymauticinstall.com/media/js/libraries.js?vca1bef35:333:198](https://mymauticinstall.com/media/js/libraries.js?vca1bef35:333:198)) at Function.ready ([https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:11](https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:11)) at HTMLDocument.completed ([https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:291](https://mymauticinstall.com/media/js/libraries.js?vca1bef35:340:291)) (anonymous) @ app.js?vca1bef35:190 fire @ libraries.js?vca1bef35:328 fireWith @ libraries.js?vca1bef35:333 ready @ libraries.js?vca1bef35:340 completed @ libraries.js?vca1bef35:340 ---
**Author:** ![JConnell](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jconnell/32/159_2.png) [@JConnell](https://forum.mautic.org/u/JConnell)\ **Post date:** [March 1, 2017, 8:28pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/3 "2017-03-01T20:28:52Z")
Is [https://mymauticinstall.com](https://mymauticinstall.com) in your permitted CORS domains? Check Configuration -\> System Settings -\> CORS Settings ---
**Author:** ![Alcides](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Alcides](https://forum.mautic.org/u/Alcides)\ **Post date:** [March 1, 2017, 8:33pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/4 "2017-03-01T20:33:35Z")
Yes it is! both http and https. ---
**Author:** ![JConnell](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jconnell/32/159_2.png) [@JConnell](https://forum.mautic.org/u/JConnell)\ **Post date:** [March 1, 2017, 9:04pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/5 "2017-03-01T21:04:23Z")
The protocol (http/https) has to match on both sites per the [same-origin policy](https://en.wikipedia.org/wiki/Same-origin_policy). It sounds like the website you’re embedding the focus item on is using mixed protocols, but your Mautic might be https-only. The easy fix is to go https-only on both sites. There are a lot of reasons you should consider doing this irrespective of the error message. ---
**Author:** ![Alcides](https://avatars.discourse-cdn.com/v4/letter/a/b2d939/32.png) [@Alcides](https://forum.mautic.org/u/Alcides)\ **Post date:** [March 2, 2017, 1:02am UTC](https://forum.mautic.org/t/focus-is-not-working/7736/6 "2017-03-02T01:02:51Z")
[quote=20770:@JConnell]The protocol (http/https) has to match on both sites per the [same-origin policy](https://en.wikipedia.org/wiki/Same-origin_policy). It sounds like the website you’re embedding the focus item on is using mixed protocols, but your Mautic might be https-only. The easy fix is to go https-only on both sites. There are a lot of reasons you should consider doing this irrespective of the error message.[/quote] ## Thank you for your help. I have testest it with sites running both https and the issue is still the same. Have you seeing that this gif bellow is not working? ## GET [https://mymauticinstall.com/focus/1/viewpixel.gif](https://mymauticinstall.com/focus/1/viewpixel.gif) 500 (Internal Server Error) I am really lost with this. Is your Focus module working very well? ---
**Author:** ![wucherpfennig](https://avatars.discourse-cdn.com/v4/letter/w/db5fbb/32.png) [@wucherpfennig](https://forum.mautic.org/u/wucherpfennig)\ **Post date:** [April 25, 2017, 1:49pm UTC](https://forum.mautic.org/t/focus-is-not-working/7736/7 "2017-04-25T13:49:40Z")
+1 / see [https://github.com/mautic/mautic/issues/3909](https://github.com/mautic/mautic/issues/3909)