# Focus Item: grab website snapshot not working

**URL:** <https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170>\
**Category:** Product Support\
**Created:** [December 31, 2019, 5:18pm UTC](https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170 "2019-12-31T17:18:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mauticuser1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mauticuser1/32/422_2.png) [@mauticuser1](https://forum.mautic.org/u/mauticuser1)\
**Post date:** [December 31, 2019, 5:18pm UTC](https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170/1 "2019-12-31T17:18:00Z")

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Firstly, I apologize, i have seen this problem on other forums and it has not been answered. I can not find anything like it on this forum.

Secondly, its not that big of a deal but i’m curious to get it working correctly.

**Your software**  
My Mautic version is: 2.15.3  
My PHP version is: 7.2

**Your problem**  
My problem is:  
I am trying to create a new focus item. I entered my website for Mautic to grab a screenshot of my website. The preview is not getting displayed.

### Steps to reproduce

1. Go to Channels \> Focus
2. Click New
3. Go to Builder
4. Enter URL, Click Fetch

These errors are showing in the log:  
No errors, it just asks you to enter the website URL again

Steps I have tried to fix the problem:

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:52pm UTC](https://forum.mautic.org/t/focus-item-grab-website-snapshot-not-working/12170/2 "2021-01-25T20:52:49Z")

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