# Focus Item - Not showing on Intending to Leave Page

**URL:** <https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697>\
**Category:** Product Support\
**Created:** [August 18, 2020, 8:08am UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697 "2020-08-18T08:08:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [August 18, 2020, 8:08am UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697/1 "2020-08-18T08:08:25Z")

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**Your software**  
My Mautic version is: 2.16.3  
My PHP version is: 7.2

**Your problem**  
My problem is:  
I setup a focus item and set “When to engage” as “Visitor intends to leave” and the focus item does not show.  
Using Wordpress with WP Mautic Plugin

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**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [August 18, 2020, 3:56pm UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697/2 "2020-08-18T15:56:18Z")

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Did you copied the focus item script?

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<div class="post-metadata">

**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\
**Post date:** [August 18, 2020, 4:10pm UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697/3 "2020-08-18T16:10:33Z")

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Hi @devsrealm. Thanks for the prompt reply. Nope I did not use the focus item script, I used the shortcode provided by WP Mautic plugin.

Would this make the difference ? Have you seen this feature work ?

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**Author:** ![devsrealm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/devsrealm/32/3669_2.png) [@devsrealm](https://forum.mautic.org/u/devsrealm)\
**Post date:** [August 18, 2020, 5:25pm UTC](https://forum.mautic.org/t/focus-item-not-showing-on-intending-to-leave-page/15697/4 "2020-08-18T17:25:45Z")

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Oh, I see, perhaps there is a conflict, could you deactivate the plugin and use this one instead: [https://wordpress.org/plugins/header-and-footer-scripts-inserter/](https://wordpress.org/plugins/header-and-footer-scripts-inserter/)  
At Header and Footer Script page, just add your script as follows:

 ![focus item script](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/c229b2b21392ee0822117315e9b623b795acdef3.png)  
Check if that works.