# Focus item. The form is reloaded

**URL:** <https://forum.mautic.org/t/focus-item-the-form-is-reloaded/19041>\
**Category:** Product Support\
**Created:** [April 16, 2021, 10:59am UTC](https://forum.mautic.org/t/focus-item-the-form-is-reloaded/19041 "2021-04-16T10:59:55Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![beethoven](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/beethoven/32/1397_2.png) [@beethoven](https://forum.mautic.org/u/beethoven)\
**Post date:** [April 16, 2021, 10:59am UTC](https://forum.mautic.org/t/focus-item-the-form-is-reloaded/19041/1 "2021-04-16T10:59:55Z")

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**Your software**  
My Mautic version is: 3.3.2  
My PHP version is: 7.4  
My Database type and version is: mariaDB 10.4

**Your problem**  
My problem is:  
I have created a focus item, actually a classic newsletter form for a site.  
I have set to engage upon arrival and stop engaging after a conversion.  
The problem is that when I visit the page, type my email and press the subscribe button, pop up doesn’t close. The mail is accepted but the form is reloaded. I must press close button.