# Folder permissions

**URL:** <https://forum.mautic.org/t/folder-permissions/16205>\
**Category:** Product Support\
**Created:** [September 20, 2020, 1:27pm UTC](https://forum.mautic.org/t/folder-permissions/16205 "2020-09-20T13:27:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\
**Post date:** [September 20, 2020, 1:27pm UTC](https://forum.mautic.org/t/folder-permissions/16205/1 "2020-09-20T13:27:06Z")

</div>

**Your software**  
mautic 3.1.0 (from github)  
PHP 7.3.22 (cli) (built: Sep 1 2020 09:44:58) ( NTS )  
Copyright © 1997-2018 The PHP Group  
Zend Engine v3.3.22, Copyright © 1998-2018 Zend Technologies  
with Zend OPcache v7.3.22, Copyright © 1999-2018, by Zend Technologies

Icons / Images not showing up or not accessable. The gravator of the admin user for example is not showing up in the app.

![Screenshot 2020-09-20 at 15.18.59](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/abd1f0ee2c5a5edf72908e15a3bf43bc6d3ab1f9.png)

The Logo in the e-mail is not showing up in the email client. It is visible in the template, also in the webpreview, but not in the email itself.

Logo in the eMail missing  
 ![Screenshot 2020-09-20 at 15.19.55](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/0121bc64b1ae8a163fa9279f4e8bd747126139df.png)

Logo in preview in the browser visible:

 ![Screenshot 2020-09-20 at 15.21.06](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/d55ab101d5ae8f480d62b9c6835b87fc695b063c.png)

These errors are showing in the log:

Steps I have tried to fix the problem:

```auto
find . -type f -not -perm 644 -exec chmod 644 {} +
find . -type d -not -perm 644 -exec chmod 755 {} +
chmod -R g+w var/cache/ var/logs/ app/config/
chmod -R g+w media/files/ media/images/ translations/
rm -rf var/cache/*

```

My permissions on the media folder are currently:

drwxr-xr-x 2 apache apache 4096 Aug 24 19:57 css  
drwxr-xr-x 2 apache apache 4096 Aug 24 19:53 dashboards  
drwxrwxr-x 2 apache apache 4096 Aug 24 19:53 files  
drwxrwxr-x 4 apache apache 4096 Sep 20 14:35 images  
drwxr-xr-x 2 apache apache 4096 Aug 24 19:57 js

---

<div class="post-metadata">

**Author:** ![frankofno](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/frankofno/32/3455_2.png) [@frankofno](https://forum.mautic.org/u/frankofno)\
**Post date:** [September 20, 2020, 3:21pm UTC](https://forum.mautic.org/t/folder-permissions/16205/2 "2020-09-20T15:21:41Z")

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not sure why. but it’s working now.