# Follow up on the tracking pixel **URL:** \ **Category:** Product Support\ **Created:** [December 2, 2015, 12:10pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887 "2015-12-02T12:10:47Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\ **Post date:** [December 2, 2015, 12:10pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/1 "2015-12-02T12:10:47Z")
The link is [http://gbizit.co.uk/](http://gbizit.co.uk/) Nowhere on the page is there a ![]() with the src of the mtracking.gif :S ---
**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\ **Post date:** [December 2, 2015, 12:10pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/2 "2015-12-02T12:10:47Z")
The link is [http://gbizit.co.uk/](http://gbizit.co.uk/) Nowhere on the page is there a ![]() with the src of the mtracking.gif :S ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [December 2, 2015, 12:15pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/3 "2015-12-02T12:15:35Z")
Ok, just at a very initial glance, here’s what I’m wondering about. I see you are using a RocketTheme template. They frequently hijack a lot of things to then re-render within their own framework. Have you tested on a page of your site where you could apply a different template and see if the pixel loads? The next thing I would look at with RocketTheme templates is if you have their caching enabled. They have a very aggressive cache engine built into their framework and sometimes it will not load new assets. Again, a quick template switch should confirm/reject this theory. That’s just my two cents on first pass as a place to start. 🙂 ---
**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\ **Post date:** [December 2, 2015, 12:20pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/4 "2015-12-02T12:20:45Z")
You’re absolutely right. I tested on a default theme of Joomla and the tracking pixel was there. Is there any work-around from this or is it simply not possible using the current theme? ---
**Author:** ![dbhurley](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dbhurley/32/2_2.png) [@dbhurley](https://forum.mautic.org/u/dbhurley)\ **Post date:** [December 2, 2015, 12:24pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/5 "2015-12-02T12:24:58Z")
It varies a bit from theme to theme with them. Since the template change fixed the issue then we can rule out the Rok-plugins they also ship with. I wonder if they are not triggering the necessary hook that the plugin is set to run on (e.g. OnAfterContent) for the trigger. I wouldn’t say you can’t use that theme but it may take some troubleshooting to determine what is causing the pixel to not load and then change some of the code around. ---
**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\ **Post date:** [December 2, 2015, 12:31pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/6 "2015-12-02T12:31:25Z")
I would be happy to just remove RocketTheme entirely but I’m unsure how to do that. ---
**Author:** ![Brandon](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@Brandon](https://forum.mautic.org/u/Brandon)\ **Post date:** [December 2, 2015, 12:55pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/7 "2015-12-02T12:55:29Z")
I’ve just spent some time uninstalling all the RocketTheme assets. However, the tracking pixel still isn’t showing. :s ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/follow-up-on-the-tracking-pixel/2887/8 "2020-02-02T22:56:53Z")