# Form attachment not visible to recipient **URL:** \ **Category:** Product Support\ **Tags:** forms\ **Created:** [October 2, 2025, 12:09pm UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659 "2025-10-02T12:09:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jokajaa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jokajaa/32/14434_2.png) [@jokajaa](https://forum.mautic.org/u/jokajaa)\ **Post date:** [October 2, 2025, 12:09pm UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/1 "2025-10-02T12:09:29Z")
**Your software** My Mautic version is: v5.2.6 My PHP version is: 8.3.21 My Database type and version is: 10.11.8-MariaDB-0ubuntu0.24.04.1-log **Your problem** My problem is: Our client is using a form that allows a file to be attached. The response is sent to people who don’t use Mautic. The data is passed correctly with the “send results” function, but the recipients cannot open the attachments submitted through the form. Do those people need to be given access to the Forms section (e.g. with a View role), or is there another way to solve this? These errors are showing in the log: ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/5/5165cda5ee7b25fc0f72eb9c80bcc543c00a7255.png) Steps I have tried to fix the problem: ---
**Author:** ![jokajaa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jokajaa/32/14434_2.png) [@jokajaa](https://forum.mautic.org/u/jokajaa)\ **Post date:** [October 2, 2025, 12:50pm UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/2 "2025-10-02T12:50:57Z")
Created a role who has permissions to view forms (view own, view others) and assets (view own, view others). This doesn’t solve this issue. ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [October 2, 2025, 9:56pm UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/3 "2025-10-02T21:56:41Z")
Can you share here or privately a link to the attatchment? ---
**Author:** ![jokajaa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jokajaa/32/14434_2.png) [@jokajaa](https://forum.mautic.org/u/jokajaa)\ **Post date:** [October 3, 2025, 6:55am UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/4 "2025-10-03T06:55:13Z")
Noticed that if I’m not logged in to Mautic I also get the same error (when signing in, link works fine). Is it so, that the only solution is to give access to Mautic for those persons who receive the form results? Couldn’t figure our how to send file via campaign. ---
**Author:** ![jokajaa](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jokajaa/32/14434_2.png) [@jokajaa](https://forum.mautic.org/u/jokajaa)\ **Post date:** [October 7, 2025, 4:37am UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/5 "2025-10-07T04:37:43Z")
As a quick fix, we set the attachment status to “Public accessible link to download” and limited the allowed file types. This way, the recipient of the form results can download the attachment. I’m still looking for a smart way to make the file either automatically deleted from Mautic or set to non-public, for example, after 2 months. Any ideas? ---
**Author:** ![rcarabelli](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/rcarabelli/32/6807_2.png) [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Post date:** [October 8, 2025, 12:13am UTC](https://forum.mautic.org/t/form-attachment-not-visible-to-recipient/36659/6 "2025-10-08T00:13:23Z")
Probably don’t use mautic forms for that but another platform, like a Wordpress form and send the non attachment data to mautic.