# form captcha 500 internal server error
**URL:** https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624
**Category:** Product Support
**Created:** [March 9, 2015, 6:27pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624 "2015-03-09T18:27:06Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 6:27pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/1 "2015-03-09T18:27:06Z")
Hello, I’ve added captcha to form, and when I click save and close get a 500 internal error. (I’m using google translator). Help please.
[log](https://drive.google.com/file/d/0B148MlZjXeAmbEwyc2pfdTlHVFE/view?usp=sharing)
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### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 6:27pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/2 "2015-03-09T18:27:06Z")
Hello, I’ve added captcha to form, and when I click save and close get a 500 internal error. (I’m using google translator). Help please.
[log](https://drive.google.com/file/d/0B148MlZjXeAmbEwyc2pfdTlHVFE/view?usp=sharing)
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 6:44pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/3 "2015-03-09T18:44:48Z")
Hi Gian
What version of Mautic are you running? I just tested this against the RC4 and it worked okay.
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 6:49pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/4 "2015-03-09T18:49:00Z")
Hi Gian
Are you using the spanish translation package? We are seeing an issue with that translation right now with a bad language file. Pushing a fix shortly.
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### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 7:40pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/5 "2015-03-09T19:40:05Z")
A moment ago I upgraded to the rc4 release. And now not open, the screen stays blank. I’ll try to do a clean installation. [http://mkt.educaciondiferente.com/](http://mkt.educaciondiferente.com/)
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 7:47pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/6 "2015-03-09T19:47:18Z")
Hi Gian
We definitely have a confirmed bug with the translation package in Spanish, so if you are using that you will get an error. We’re working on a fix right now. This won’t be fixed with an update to RC4 as it’s specific to a language pack (not contained in RCs-code)
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### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 7:56pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/7 "2015-03-09T19:56:02Z")
I’m not using any translation package. I do not know how to use it :(.
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 8:06pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/8 "2015-03-09T20:06:04Z")
Just meaning if you’ve set your Mautic language to Spanish.
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### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 8:09pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/9 "2015-03-09T20:09:35Z")
Oh, that if I did. So I broke it. Thanks for the help.
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 8:38pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/10 "2015-03-09T20:38:22Z")
Alright the fix is pushed and I’ve tested it myself.
Here’s how to get the new file working:
on your file server via FTP go to:
root / translations
Delete ‘es’ from the directory
Then go to app / cache
Delete the ‘prod’ directory.
If you’re logged in to Mautic you may need to change the language setting back to english, log out, log back in, change it to spanish, and then log out and back in again to get it to all register up.
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### Author:  [@gian](https://forum.mautic.org/u/gian)
#### Post date: [March 9, 2015, 9:11pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/11 "2015-03-09T21:11:28Z")
I reinstalled, and I just checked the ‘500 error’ appears when I add the field ‘captcha question’ in the form. When I did not add, the error does not appear.
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### Author:  [@chad.windnagle](https://forum.mautic.org/u/chad.windnagle)
#### Post date: [March 9, 2015, 9:24pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/12 "2015-03-09T21:24:25Z")
Does the error happen when using English? (If you’re able to test that)
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### Author:  [@silavapi](https://forum.mautic.org/u/silavapi)
#### Post date: [February 2, 2020, 11:00pm UTC](https://forum.mautic.org/t/form-captcha-500-internal-server-error/1624/13 "2020-02-02T23:00:31Z")