# Form for asset hang on "Please wait..."
**URL:** https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109
**Category:** Product Support
**Created:** [July 29, 2017, 6:27pm UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109 "2017-07-29T18:27:59Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@nicola883](https://forum.mautic.org/u/nicola883)
#### Post date: [July 29, 2017, 6:27pm UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109/1 "2017-07-29T18:27:59Z")
I have seen that there are several posts on this issue, but anyone can help me. I have tried to clear the cache, fix permits, rebuild the form… So sorry for this post, but I cannot resolve the issue in any way.
If I put on my website the “automatic” code of the form with the action to delivery an asset (a pdf) when I press the button it changes in “Please wait…” and nothing else happens. The conversion from anonymous to contact works.
If I use the “manual” code (the html code) everything works.
Other features as tracking on web site and email work.
I don’t see any errors in app/logs/mautic\_prod… and apache log. Is there any other log that I can see?
Thank you very much for your help.
Nicola.
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### Author:  [@nicola883](https://forum.mautic.org/u/nicola883)
#### Post date: [July 29, 2017, 6:27pm UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109/2 "2017-07-29T18:27:59Z")
I have seen that there are several posts on this issue, but anyone can help me. I have tried to clear the cache, fix permits, rebuild the form… So sorry for this post, but I cannot resolve the issue in any way.
If I put on my website the “automatic” code of the form with the action to delivery an asset (a pdf) when I press the button it changes in “Please wait…” and nothing else happens. The conversion from anonymous to contact works.
If I use the “manual” code (the html code) everything works.
Other features as tracking on web site and email work.
I don’t see any errors in app/logs/mautic\_prod… and apache log. Is there any other log that I can see?
Thank you very much for your help.
Nicola.
---
### Author:  [@ewallace](https://forum.mautic.org/u/ewallace)
#### Post date: [September 8, 2017, 10:03pm UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109/3 "2017-09-08T22:03:33Z")
I have the same issue and Im currently on version 2.9.2 of Mautic… Have you found a solution?
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### Author:  [@sergio-bolinches](https://forum.mautic.org/u/sergio-bolinches)
#### Post date: [September 9, 2017, 2:16am UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109/4 "2017-09-09T02:16:14Z")
@ewallace Hi! i had the same problem in Mautic version 2.8.x and after in 2.9.2 and 2.10. I tried thousand of solutions. First i solved it changing the MauticURL to [https://domain.es](https://domain.es) instead of [https://domain.es/mautic](https://domain.es/mautic) or mautic.domain.es (the problem is not for the subdomain or subfolder. The problem i think that is for the protocol ssl). Also helped me change the URL to [//domain.es/mautic](https://domain.es/mautic) (withouth https: When I ve used DomainURL of Mautic the button form worked fine but others problems appeared)
If you try to solve the problem changing the URL maybe dont go the email constructor. So, I solved that changing the Theme folder to root beacuse somethings call to other URL. So i changed the folder theme and works, but… it is not a good solution. (but worked perfectly)
I dont recomend you upgrade to Mautic 2.10 because today I was crazy reparing a lot of problems with Forms, Focus items, Campaigns… (Maybe tomorrow i ll do a Downgrade because this is not stable)
Now, the good news… I solved the problem that you have with the form with a trick that i read in the Forum 10 minuts ago.
Read this: [https://www.mautic.org/community/index.php/8154-form-is-hang-on-submit-button-after-hit-submit/20](https://www.mautic.org/community/index.php/8154-form-is-hang-on-submit-button-after-hit-submit/20)
Good luck xD
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### Author:  [@wbuist](https://forum.mautic.org/u/wbuist)
#### Post date: [September 9, 2017, 2:33pm UTC](https://forum.mautic.org/t/form-for-asset-hang-on-please-wait/9109/5 "2017-09-09T14:33:16Z")
That fix worked for me too. Thank you.
I’ve copied the js files before the change and afterwards so if a future version breaks it again I’ll be ready!