# Form is not redirecting every time. **URL:** \ **Category:** Product Support\ **Created:** [January 1, 2018, 11:02pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095 "2018-01-01T23:02:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![deviladvocate](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deviladvocate/32/608_2.png) [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Post date:** [January 1, 2018, 11:02pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/1 "2018-01-01T23:02:20Z")
I am facing an issue where forms are not redirecting to thank you page every time. I am using mautic tool from URL [http://XYZ.maytic.net](http://XYZ.maytic.net) instead of hosting it. I noticed console error which were mentioned below, given by chrome. Please help me to resolve an issue so that I may ensure that form redirection will be working every time. Also, I have been using forms by JS and API and facing error in both cases. Chrome Error Report - Uncaught DOMException: Blocked a frame with origin “[https://XYZ.mautic.net](https://XYZ.mautic.net)” from accessing a cross-origin frame. at HTMLDocument. ([https://XYZ.mautic.net/mautic/media/js/app.js?v98398b0d:229:68](https://XYZ.mautic.net/mautic/media/js/app.js?v98398b0d:229:68)) at fire ([https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:328:299](https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:328:299)) at Object.fireWith [as resolveWith] ([https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:333:198](https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:333:198)) at Function.ready ([https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:340:11](https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:340:11)) at HTMLDocument.completed ([https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:340:291](https://XYZ.mautic.net/mautic/media/js/libraries.js?v98398b0d:340:291)) XYZ is used at place of my domain name. ---
**Author:** ![deviladvocate](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deviladvocate/32/608_2.png) [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Post date:** [January 8, 2018, 7:35am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/2 "2018-01-08T07:35:13Z")
Hello Guys I would seriously appreciate some help related to my query. i am able to use API but during insert of a lead into mautic it simply says please wait and form results do not get into mautic. I have mentioned results of debugging above, so if someone can point me in right direction, it will be great ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 8, 2018, 8:03am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/3 "2018-01-08T08:03:20Z")
YOU HAVE Redirection issue with landing page as i am understanding ? ---
**Author:** ![deviladvocate](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deviladvocate/32/608_2.png) [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Post date:** [January 10, 2018, 1:30am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/4 "2018-01-10T01:30:21Z")
No, I have the issue sometimes page shows “please wait…” for a long time and that time I don’t get leads in the Mautic. This is the main issue. ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 10, 2018, 1:31am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/5 "2018-01-10T01:31:43Z")
@mycloud this is your server issue. ---
**Author:** ![Jim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jim/32/223_2.png) [@Jim](https://forum.mautic.org/u/Jim)\ **Post date:** [January 12, 2018, 8:53pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/6 "2018-01-12T20:53:16Z")
My Mautic forms NEVER redirect. It just hangs on “Please wait”. But it does add the contact every time. It used to work fine but now none of my forms work. I even did a clean install - still the same behavior. No error messages. Nothing in the log. Mautic forms simply sit there with “Please wait”. Upgraded to 2.12.1 - no difference. Checked that my urls are correct - they are. Tried manual copy to a non-mautic landing page - still hangs. Perhaps it is a server issue, but it was working before and now it is not. After searching days for a solution, I am still clueless. Is there a step-by-step troubleshooting guide for this issue? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 13, 2018, 2:26am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/7 "2018-01-13T02:26:11Z")
@jim did you check server log also. Clear the app/cache every time you change some value there though. ---
**Author:** ![Jim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jim/32/223_2.png) [@Jim](https://forum.mautic.org/u/Jim)\ **Post date:** [January 15, 2018, 1:26pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/8 "2018-01-15T13:26:05Z")
I finally found the solution. It involved modifying two files, mautic-form.js and mautic-form-src.js. Details are here: [https://github.com/mautic/mautic/pull/4656](https://github.com/mautic/mautic/pull/4656)][https://github.com/mautic/mautic/pull/4656](https://github.com/mautic/mautic/pull/4656) ---
**Author:** ![deviladvocate](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deviladvocate/32/608_2.png) [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Post date:** [January 15, 2018, 11:10pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/9 "2018-01-15T23:10:00Z")
Hello Jim, Thanks for sharing reference. But, I have been using mautic at cloud server and suggested solution will help only if muatic is hosted at own server. ---
**Author:** ![Jim](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/jim/32/223_2.png) [@Jim](https://forum.mautic.org/u/Jim)\ **Post date:** [January 16, 2018, 11:30pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/10 "2018-01-16T23:30:53Z")
Yes, you can’t fix something you can’t get to. It seems as though it should have been fixed in the source code by now since it has been an issue through several upgrades now. ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 18, 2018, 2:25am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/11 "2018-01-18T02:25:35Z")
![Hold on please wait....not redirecting](http://advertmediainc.com./Please%20wait.PNG) Can any one let me know your Any form submit button is working or it is holding at please wait… This problem is coming in 2,11.0 , 2.12.0, 2.12.1 mautic version… ---
**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\ **Post date:** [January 29, 2018, 7:24am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/12 "2018-01-29T07:24:21Z")
Yup I have the same problem and have had it for multiple versions now. Persistent and becoming a deal breaker with Mautic ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2018, 7:28am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/13 "2018-01-29T07:28:54Z")
@RonM can you let me know , where you install mautic , Because This problem is coming when you install on mautic at directory like [wwww.mydomain.com/mautic](http://wwww.mydomain.com/mautic) … not in domain or sub domain install. ---
**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\ **Post date:** [January 29, 2018, 7:51am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/14 "2018-01-29T07:51:18Z")
I have found a temp solution - use the manual HTML form code on your site rather than the auto java script form code. Looking at Github there seems to be a fix coming in v 2.12.2 @bizcrony My mautic is installed at [www.mydomain.com/nameofclientsmauticinstance](http://www.mydomain.com/nameofclientsmauticinstance) In layman’s terms, where should I move it to solve the problem, and how do I move it? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [January 29, 2018, 7:59am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/15 "2018-01-29T07:59:27Z")
Yes that could be a temporary solution but not a permanent. ---
**Author:** ![deviladvocate](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/deviladvocate/32/608_2.png) [@deviladvocate](https://forum.mautic.org/u/deviladvocate)\ **Post date:** [March 5, 2018, 6:40am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/16 "2018-03-05T06:40:41Z")
Hello Guys, I would seriously appreciate some help related to my query. Thanks in advance. ---
**Author:** ![chris001](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@chris001](https://forum.mautic.org/u/chris001)\ **Post date:** [June 16, 2018, 11:46pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/17 "2018-06-16T23:46:27Z")
I have still the same problem with the form. after pressing the send button its still waiting text. The Lead comes to DB. I am using 2.13.1 ---
**Author:** ![chris001](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@chris001](https://forum.mautic.org/u/chris001)\ **Post date:** [June 17, 2018, 12:41am UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/18 "2018-06-17T00:41:22Z")
I make this [https://mautic.com/help/forms-hanging/](https://mautic.com/help/forms-hanging/) and its not working. After restart the complete Server it works. So why is there a bebuild function for the forms? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [July 2, 2018, 9:42pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/19 "2018-07-02T21:42:22Z")
@fidelio you are testing in your mautic or on your website , can you share the link of website form? ---
**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\ **Post date:** [July 3, 2018, 10:23pm UTC](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095/20 "2018-07-03T22:23:34Z")
@fidelio can you make a vedio and share the link please. [Next page](https://forum.mautic.org/t/form-is-not-redirecting-every-time/10095.md?page=2)