# Form is not working for us **URL:** \ **Category:** Mautic 4 Install/Upgrade Support\ **Created:** [September 13, 2021, 9:30pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857 "2021-09-13T21:30:36Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 13, 2021, 9:30pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/1 "2021-09-13T21:30:36Z")
**Your software** Mautic 4 _My PHP version is_ : 7.4 _My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version: 8.0 _These errors are showing in the Mautic log_ : none found **Your problem** _My problem is_ : Javascript error on a different domain name other than where Mautic is installed on. _Steps I have tried to fix the problem_ : The error did show about CORS so I took this disabled CORS, Add domain name in the CORS setting. This error went away however the other two error still remains and I can’t find or figure what causing this error Test page to see or test the error - [BTG Test Form](https://www.agwm.org/btg/test-form/) Domain Mautic is installed on - [https://deafcoder.com/](https://deafcoder.com/) Here the first error: VM441:1 Uncaught SyntaxError: Unexpected token } in JSON at position 12 at JSON.parse () at Object.Core.parseToObject (mautic-form.js?v1ced89cf:47) at mautic-form.js?v1ced89cf:48 at mautic-form.js?v1ced89cf:49 And the second error: Uncaught TypeError: Cannot read properties of undefined (reading ‘btgsubscriptionform’) at Object.Form.prepareValidation (mautic-form.js?v1ced89cf:8) at Object.Form.prepareForms (mautic-form.js?v1ced89cf:6) at Object.Core.onLoad (mautic-form.js?v1ced89cf:47) at HTMLScriptElement.script.onload (:1:491) Form.prepareValidation @ mautic-form.js?v1ced89cf:8 Form.prepareForms @ mautic-form.js?v1ced89cf:6 Core.onLoad @ mautic-form.js?v1ced89cf:47 script.onload @ VM434:1 load (async) (anonymous) @ VM434:1 (anonymous) @ generate.js?id=1:11 ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 15, 2021, 1:47pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/2 "2021-09-15T13:47:52Z")
Can anyone help us with this one? ---
**Author:** ![yamautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yamautic/32/1226_2.png) [@yamautic](https://forum.mautic.org/u/yamautic)\ **Post date:** [September 17, 2021, 5:21am UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/3 "2021-09-17T05:21:53Z")
I have same problem, Mautic4 & PHP7.4 Mautic3.3.4 & PHP7.4 have 2 errors, first ==\> Uncaught SyntaxError: Unexpected token } in JSON at position 12 @ return JSON.parse(’{"’ + decodeURI(params.trim().replace(/&/g, “”,"").replace(/=/g, “”:"")) + ‘"}’); second ==\> Uncaught TypeError: Cannot read properties of undefined (reading ‘testforms’) @ if (typeof window.MauticFormValidations[formId] == ‘undefined’) { ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 24, 2021, 2:50pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/4 "2021-09-24T14:50:15Z")
Does this forum get any attention from support team??? ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [September 24, 2021, 2:55pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/5 "2021-09-24T14:55:19Z")
The ‘support team’ are members of the community just like you - and yes, they are trying to help as many people as they can! ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 24, 2021, 3:24pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/6 "2021-09-24T15:24:19Z")
Hi, I can also see your error: Uncaught SyntaxError: Unexpected token } in JSON at position 12 at JSON.parse () at Object.Core.parseToObject (mautic-form.js?v1ced89cf:47) at mautic-form.js?v1ced89cf:48 at mautic-form.js?v1ced89cf:49 mautic-form.js?v1ced89cf:8 Uncaught TypeError: Cannot read properties of undefined (reading ‘btgsubscriptionform’) at Object.Form.prepareValidation (mautic-form.js?v1ced89cf:8) at Object.Form.prepareForms (mautic-form.js?v1ced89cf:6) at Object.Core.onLoad (mautic-form.js?v1ced89cf:47) at HTMLScriptElement.script.onload (:1:491) mautic-form.js?v1ced89cf:17 Uncaught ReferenceError: MauticFormValidations is not defined at Object.validateForm (mautic-form.js?v1ced89cf:17) at Object.Core.validateForm (mautic-form.js?v1ced89cf:39) at HTMLFormElement.theForm.onsubmit (mautic-form.js?v1ced89cf:6) Did you just insert the form via JavaScript? Did you set any validation parameters in the form? Do you use any firewall, like Wordfence? Thx, Joey ---
**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\ **Post date:** [September 24, 2021, 3:36pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/7 "2021-09-24T15:36:22Z")
Adding a link to a GitHub issue: > > > \## Bug Description > Bug appears similar in nature to: > > https://github.com/maut…ic/mautic/issues/9951 > https://github.com/mautic/mautic/pull/9972 > > The issue, of course, prevents further processing and submission of the resultant form. > > | Q | A > | --- | --- > | Mautic version | Mautic 4.0.0-beta - app/prod (env: prod, debug: false) > | PHP version | 7.4 > | Browser | All (FF, Safari, Chrome, Edge) > > \### Steps to reproduce > 1. Create a basic form (name, email, message) > 2. Use "Automatic" script > > \### Console errors > \`\`\` > Uncaught SyntaxError: > JSON.parse: expected ':' after property name in object at line 1 column 13 of the JSON data > \`\`\` > > \### Apparent offending code > \`\`\` > Core.parseToObject = function(params) { > return JSON.parse( > '{"' + > decodeURI( > params > .trim() > .replace(/&/g, '","') > .replace(/=/g, '":"') > ) + > '"}' > ); > }; > \`\`\` > > \ > > \--- > Want to back this issue? \*\*\[Post a bounty on it!\](https://www.bountysource.com/issues/99789250-json-parse-issue-4-0-0-beta?utm\_campaign=plugin&utm\_content=tracker%2F5355074&utm\_medium=issues&utm\_source=github)\*\* We accept bounties via \[Bountysource\](https://www.bountysource.com/?utm\_campaign=plugin&utm\_content=tracker%2F5355074&utm\_medium=issues&utm\_source=github). > \ ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 24, 2021, 3:47pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/8 "2021-09-24T15:47:50Z")
I inserted on webpage using this - ```auto ``` I set to Yes and added in this text “This cannot be left blank.” in validation message box Server is a CentOS 7.9 using CSF Firewall - [ConfigServer Security & Firewall (csf)](https://configserver.com/cp/csf.html) ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 24, 2021, 6:16pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/9 "2021-09-24T18:16:32Z")
Can u plz check in the setup of your firewall is not messing ip the cors communication? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 24, 2021, 6:18pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/10 "2021-09-24T18:18:39Z")
Oh sorry, just noticed it’s a well documented bug. All good then. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 24, 2021, 6:34pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/11 "2021-09-24T18:34:43Z")
I have cors disabled on the Mautic ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 24, 2021, 7:52pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/12 "2021-09-24T19:52:44Z")
Okay, but of your firewall is blocking incoming communication then things also wont work. However this is not the case, there is a bug clearly. ---
**Author:** ![yamautic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/yamautic/32/1226_2.png) [@yamautic](https://forum.mautic.org/u/yamautic)\ **Post date:** [September 25, 2021, 2:25am UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/13 "2021-09-25T02:25:21Z")
I fixed my problem, but I don’t known that is good solution for you , > [@Why has defferences media/js/mautic-form-src.js and app/assets/js/mautic-form-src.js](https://forum.mautic.org/t/why-has-defferences-media-js-mautic-form-src-js-and-app-assets-js-mautic-form-src-js/20941): > > Mautic 4.0.0 & PHP 7.4 2 scripts has differences, app/assets/js/mautic-form-src.js if (sParts[1] ) MauticSDK.setConfig(MauticSDK.parseToObject(sParts[1])); media/js/mautic-form-src.js if (sParts[1] && sParts[1].indexOf("=") !== -1) MauticSDK.setConfig(MauticSDK.parseToObject(sParts[1])); because of this differences, my form embedded seems does not work. so ,I fixed “manually script” like this, seems works fine. before script.src = ‘[https://sample.com/m2/media/js/mautic-form.js…](https://sample.com/m2/media/js/mautic-form.js?vdbc8f7b7) ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [September 27, 2021, 8:29pm UTC](https://forum.mautic.org/t/form-is-not-working-for-us/20857/14 "2021-09-27T20:29:26Z")
This seems to be fixed after upgrading to 4.0.1 today This thread can be closed now. Thank you …