# Form not building correctly (also the gravatars)

**URL:** <https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425>\
**Category:** Product Support\
**Created:** [June 10, 2022, 9:26am UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425 "2022-06-10T09:26:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![floeby](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/floeby/32/1444_2.png) [@floeby](https://forum.mautic.org/u/floeby)\
**Post date:** [June 10, 2022, 9:26am UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425/1 "2022-06-10T09:26:31Z")

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**Your software** Mautic 4.3.1  
_My PHP version is_ : 7.4.29  
_My MySQL/MariaDB version is_ (delete as applicable): MySQL/MariaDB version 10.3

**Your problem**  
Forms are not building correctly. I have a composer install 4.3.1. Also the default gravatars and favicon are not displaying and as I mentioned the forms are not building correctly (specifically: the conditional fields and the html insert).

I think it may be a permissions thing, but not sure.  
I have a shadow mautic install that I use for experimenting (4.2.1 no composer). If I change the code of the 4.3.1 form and fill in the web address of the 4.2.1 install into that 4.3.1 form(still following me ;)?!?) the 4.3.1 form works correctly.

Any help would be appreciated.

Kind regards,

Piet

_Steps I have tried to fix the problem_ :

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<div class="post-metadata">

**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\
**Post date:** [June 10, 2022, 6:26pm UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425/2 "2022-06-10T18:26:09Z")

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Hi, try to rebuild assets:

```auto
mautic:assets:generate

```

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<div class="post-metadata">

**Author:** ![floeby](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/floeby/32/1444_2.png) [@floeby](https://forum.mautic.org/u/floeby)\
**Post date:** [June 17, 2022, 9:09am UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425/3 "2022-06-17T09:09:32Z")

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Rebuilding the assets is not the answer.  
If the gravatar is present mautic gets it, but the ‘generic’ png is not displayed.

The conditional fields not working is a shame…hope someone can guide me to a solution

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<div class="post-metadata">

**Author:** ![floeby](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/floeby/32/1444_2.png) [@floeby](https://forum.mautic.org/u/floeby)\
**Post date:** [June 18, 2022, 11:43am UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425/4 "2022-06-18T11:43:59Z")

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Partly the solution:

Somehow the rights of the mautic-form.js were screwed up. Changing the rights to what they should’ve been fixed the problem

Gravatars remain an issue…maybe rights as well? The search continues 😉