# Form not working on my website

**URL:** <https://forum.mautic.org/t/form-not-working-on-my-website/9091>\
**Category:** Product Support\
**Created:** [July 28, 2017, 12:34am UTC](https://forum.mautic.org/t/form-not-working-on-my-website/9091 "2017-07-28T00:34:21Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![johncena69](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@johncena69](https://forum.mautic.org/u/johncena69)\
**Post date:** [July 28, 2017, 12:34am UTC](https://forum.mautic.org/t/form-not-working-on-my-website/9091/1 "2017-07-28T00:34:21Z")

</div>

I used automatic js copy to embed the form i created in mautic to my website. It was working for like 15 minutes and then all of a sudden it stopped working. The issue is that when I enter a test email address to sign up, it doesn’t update in mautic and it doesn’t send an onboarding email which i had the form do.  
  
  
  
When i check enter the test email address in the preview url within mautic, it works fine. but when i automatic js copy onto my website, it doesn’t work. What is going on?  
  
  
  
Should i clear the cache in my file manager where mautic is installed on?

---

<div class="post-metadata">

**Author:** ![johncena69](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@johncena69](https://forum.mautic.org/u/johncena69)\
**Post date:** [July 28, 2017, 12:34am UTC](https://forum.mautic.org/t/form-not-working-on-my-website/9091/2 "2017-07-28T00:34:21Z")

</div>

I used automatic js copy to embed the form i created in mautic to my website. It was working for like 15 minutes and then all of a sudden it stopped working. The issue is that when I enter a test email address to sign up, it doesn’t update in mautic and it doesn’t send an onboarding email which i had the form do.

When i check enter the test email address in the preview url within mautic, it works fine. but when i automatic js copy onto my website, it doesn’t work. What is going on?

Should i clear the cache in my file manager where mautic is installed on?
