# Form stuck at 'Please wait' on submit

**URL:** <https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955>\
**Category:** Product Support\
**Created:** [March 17, 2017, 10:22am UTC](https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955 "2017-03-17T10:22:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kaarlis](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@Kaarlis](https://forum.mautic.org/u/Kaarlis)\
**Post date:** [March 17, 2017, 10:22am UTC](https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955/1 "2017-03-17T10:22:53Z")

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Hi!  
  
  
  
There’s a little problem I have ran into. I have a form for clients to leave their e-mail address. Whenever the “Submit” button is pressed it gets stuck on ''Please wait" message. There are no errors and nothing appears in logs. I tried creating multiple new forms, placed them in mautic landing pages and external pages - same problem persists on both development and production servers. Redirects and asset downloads do not trigger. A contact, however, is created.  
  
One thing I noticed on development server - in

Code:

script.src =

on default "mautic" gets added twice in the path ( like this -

Code:

script.src = 'http://my.site/mautic/mautic/media/js/mautic-form.js';

). This gives a 404 error, but is simply resolved. Few days ago it was working fine.  
  
Any suggestions on how to tackle this?  
  
Thanks,  
Karlis

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**Author:** ![denispavliha](https://avatars.discourse-cdn.com/v4/letter/d/e0b2c6/32.png) [@denispavliha](https://forum.mautic.org/u/denispavliha)\
**Post date:** [March 17, 2017, 6:35pm UTC](https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955/2 "2017-03-17T18:35:43Z")

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Does this help?

[https://www.mautic.org/community/index.php/6394-form-get-submit-but-it-say-please-wait](https://www.mautic.org/community/index.php/6394-form-get-submit-but-it-say-please-wait)

Best,  
D.

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<div class="post-metadata">

**Author:** ![Kaarlis](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@Kaarlis](https://forum.mautic.org/u/Kaarlis)\
**Post date:** [March 17, 2017, 10:22am UTC](https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955/3 "2017-03-17T10:22:53Z")

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Hi!

There’s a little problem I have ran into. I have a form for clients to leave their e-mail address. Whenever the “Submit” button is pressed it gets stuck on ''Please wait" message. There are no errors and nothing appears in logs. I tried creating multiple new forms, placed them in mautic landing pages and external pages - same problem persists on both development and production servers. Redirects and asset downloads do not trigger. A contact, however, is created.  
One thing I noticed on development server - in `script.src = ` on default “mautic” gets added twice in the path ( like this - `script.src = 'http://my.site/mautic/mautic/media/js/mautic-form.js';` ). This gives a 404 error, but is simply resolved. Few days ago it was working fine.

Any suggestions on how to tackle this?

Thanks,  
Karlis

---

<div class="post-metadata">

**Author:** ![Kaarlis](https://avatars.discourse-cdn.com/v4/letter/k/f475e1/32.png) [@Kaarlis](https://forum.mautic.org/u/Kaarlis)\
**Post date:** [March 20, 2017, 1:50pm UTC](https://forum.mautic.org/t/form-stuck-at-please-wait-on-submit/7955/4 "2017-03-20T13:50:52Z")

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So I found the problem. The e-mail which I used to send mail got blocked. When I changed the e-mail the forms started working properly. Strange, because the forms I tested were only for gathering contacts.